NL
Nathan LeBlanc
Oct 9, 2026
This is actually my first time ever leaving a review for a fast-food restaurant, and I wanted to take a moment to recognize a very kind employee named Charles.
After working a long 16-hour shift, I placed an order through the McDonald’s mobile app. Unfortunately, my relief at work was about 30 minutes late, so I arrived at the restaurant roughly 45 minutes later than expected.
When I got to the drive-through, they couldn’t find my order. I eventually learned that mobile orders can be canceled after a certain amount of time. I wasn’t aware of this, especially since the app mentions using GPS to begin preparing your food when you’re near the restaurant. No big deal, lesson learned! I ended up having to place and pay for my order again.
After all that, I was asked to pull into parking spot number one while they prepared my food. That’s when I met Charles, a very friendly gentleman who works in maintenance. We struck up a conversation while I waited.
When my food finally arrived, I noticed they had forgotten my honey mustard packets. Charles must have noticed my reaction because he immediately asked if something was missing. I told him it was just some honey mustard and that it wasn’t a big deal. Without hesitation, he offered to go inside and get it for me. I asked if he was sure, and he said absolutely!
It’s such a small gesture, but after a 16-hour workday and a frustrating ordering experience, that little act of kindness genuinely meant a lot to me.
What impressed me most was that Charles works in maintenance. Helping customers with missing condiments isn’t even necessarily part of his job, yet he went out of his way to make sure I left happy.
I believe employees like Charles deserve recognition. It’s the little things that make a difference in customer service, and he certainly went above and beyond.
Thank you, Charles, and thank you to the McDonald’s team! I genuinely appreciate the kindness. And next time, I’ll do my part and make sure I’m not 45 minutes late picking up my mobile order! 😂