The Roastery is a place where worlds collide in the best of ways: agriculture meets science and manufacturing; the sensory world meets manual labor; and subjective taste meets objective cupping scores. The Roastery is a hive of activity. Beans arrive in customary jute sacks stenciled proudly with identification of farm, region, or country of origin; wrapped and strapped on wooden pallets. The first cut as we slice open each bag produces an aroma rarely equaled in this world. You feel transported to Colombia, to Costa Rica, or Brazil.
Then comes the measuring. We roast with art, science, and consistent repetition, always attempting to perfectly reproduce the native sweetness of each coffee’s origin.
Please note this location is not a cafe.
Location
The Great Lakes Coffee Roasting Company - Roastery/Headquarters/Office
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.