Dunkin'

Reviews

• BD

  Brandi David

  Sep 28, 2026
  2.0
  Frustrated on every level. I love dunkin. I plan my travel around dunkin locations. The weeks ago, I was disappointed I couldn't get Midnight. On day 2, the employee said he didn't know how to brew Midnight?? I asked for a small cup of cream to go so I could add it myself. Baffled. Told me "people don't do that. They just have the store put the cream in." This time... worse. I went to the store yesterday to make sure they accept mobile orders and asked when they are open. I was told yes and they open at 7. I went at 7 and waited until 7:15. No one opened the store. I was going to be late and left without dunkin for the first birthday in 20 years. Unacceptable. Where were you at 7?? So disappointed. I'm dunkin loyal and this is by far the worst experience I've had with customer service.
• LL

  Lillian

  Sep 3, 2026
  1.0
  Never have any donuts. Employees are always sitting behind the counter on their phones. Says they close at 9pm but the gate was closed at 8:40p.. not very professional
• OP

  Olivia Pontarelli

  Aug 15, 2026
  5.0
  I have never been to Dunkin’ before until now, and I had a wonderful experience! Austin has at the counter and was very helpful and kind when giving me great recommendations!! I got the Strawberry Dragonfruit with green tea and it was AMAZING!! They are a new store and getting there bearings in order, but that doesn’t stop their wonderful customer service! I’m definitely coming back!!
• WT

  Wilfred Timothy

  Aug 2, 2026
  5.0
  I'm not one to write reviews but Austin made that impossible. He really cares about the people and knows how to make a great experience come to life. The few times my family and I have went have been amazing. We will continue to shop here just for the experience alone. Very nice guy!
• MP

  Marina Paulson

  Jul 28, 2026
  4.0
  My review will change as this is a new establishment. For the most part the staff are very friendly. They try to do their best with what they have available to them. I witnessed today a lady getting angry because the employee had to use packeted sugar to make the woman’s coffee versus out of the actual sugar machine. Needless to say the woman was making the person making her coffee feel humiliated. I get that it doesn’t taste the same as from the sugar machine to a packet but that’s all they had for the moment. The woman demanded their money back because it was not what she asked for. I then got My coffee which was exactly what I always ordered and was great. My son was also pleased with his drink as well. These guys just need to get going and need a little patience. From what I hear donut gods should be gracing BR Dunkin with donuts as soon as they get the okay from corporate! Hang in there Dunkin staff you’re doing great! Sincerely a greatful Massachusetts native! 😉