Jimmy John's

Reviews

• CG

  Carrie G

  Jun 11, 2026
  1.0
  Very long story, but after a full month and 4-5 calls to customer service about a refund I never received, the manager of this location finally decided to stop ignoring my and customer service's attempts to get him to contact me, only for him (Tyler) to send this message. "Hi, Carrie, my name is Tyler. I am a district manager with Jimmy Jones. I just wanted to reach out about your most recent experience. What does I do apologize? I will be looking into why you have not received the refund yet and get that. Taken care of." "What does I do apologize?" Really, Tyler from Jimmy Jones? Do your job, that's what. Jimmy Johns customer service has been lovely and doing their best. Don't ever go to this location, though.
• KR

  Kyle Ring

  May 27, 2026
  5.0
  Team was fast with catered order and made sure we had everything for a successful event. 5 stars
• AL

  Arc Lite

  Apr 14, 2026
  2.0
  I went here 6 years ago and the music sucked so bad I'm still remembering it this morning at random. Prices are even worse now but food is fine and very fast
• US

  Uma Shiva

  Mar 2, 2026
  1.0
  I had a very disappointing experience today with Jimmy John's. I placed an order for two sandwiches around 2:50 PM for delivery. The order was sent through Uber Eats, but it was never delivered, even by 4:00 PM. In the Uber Eats app, the status was showing “Not Delivered.” When I called the store, the manager told me their system showed the order as delivered, even though I never received anything. I used 1250 rewards points (worth $10) from the JJ app for one of the sandwiches. They only refunded me for one sandwich and did not restore my rewards points. I was also told that the regional manager denied issuing a full refund. This is extremely frustrating. I lost my rewards points and did not receive my food. I ended up hungry and very disappointed with the service and lack of resolution. I hope management reviews this situation and makes it right. Customers should not lose their money and rewards due to delivery errors.
• CH

  Coach Hustle

  Feb 1, 2026
  1.0
  Avoid this store at all cost. Horrible service . I said the price shouldn’t be that because I order Jimmy John’s frequently. They said it went up . I look at the board and did the math and it still wasn’t adding up. They have huge sign that says combo for a $1 which I pointed at while ordering. They claim you have to ask to get that price. Never had that happen at any other location. Then when I get my sandwich I said I don’t get a bag or a cup or napkins.They say I can get it myself. I might as well made my own sandwich to. I shouldn’t have to reach across in your work station to get anything. Your employees have an horrible attitude problem. Never never again. And I’m calling corporate because this place need a new manager and trainer . Also I’ll be calling the health department bc the bathroom water doesn’t get hot it was ice cold. How you washing your dirty hands after the bathroom. Learn to treat customers with basic human respect instead of we a burden. Never eat here go else where