7 Brew Coffee

Reviews

• DH

  Dani Howell-Lester

  3 days ago
  1.0
  I’m absolutely astonished at the fact I sat AT the place they give you your drinks for 15-20 minutes without being acknowledged, or having my order taken. Everyone inside was too busy gossiping, and freaking out over a dog at the walk up window. I had to ask 3 times as the whole other line keeps rolling through and getting their orders taken before someone even acknowledged my side of the line, and their were like 3-4 cars behind me waiting aswell. Finally the third time I ask The kid at the window tells me that he should just be right around the corner and then sends somebody out that was standing right next to him to come take my order like I couldn’t see them.
• TT

  Tania Trevino

  4 days ago
  1.0
  I’m extremely disappointed and upset about what happened at this 7 Brew location this morning. I came in with my son for a coffee and a muffin. The last time I was here, I was directed into a different lane, so when I saw one lane was backed up and another was moving more freely, I got into the less congested lane. I was also trying not to block a driveway. I waited my turn, and an employee came to my vehicle with a tablet, took my order, accepted my payment and tip, and walked away. Then another employee, who identified herself as Sarah, came to my vehicle and told me they were going to CANCEL my order because I had supposedly cut the line. I was completely confused. I explained that I had been waiting, that my order had already been taken, and that I genuinely did not realize I was in the wrong lane. I was not trying to cut anyone off or take anyone’s place. If someone had simply explained that I was in the wrong lane, I would have apologized and moved. Instead, Sarah repeatedly told me my order would not be made and that I needed to pull forward and leave. I asked to speak with a manager, but she told me the manager was not there. I asked how I could contact the manager or someone above her and she initially refused, telling me it was “none of my business.” I eventually asked her name and position. She said she was a shift lead and eventually gave me the manager’s name, Claircy. Another employee was standing next to Sarah and staring at me in a way that made me extremely uncomfortable. When I asked why she was there, she said she was a “witness.” I found the entire interaction extremely intimidating and unnecessary, especially considering I was simply trying to purchase a coffee and muffin. Since they were refusing to fulfill my order, I asked for my money back, including my tip. Sarah told me the refund would take 3–7 business days and instructed me to leave. I asked for some type of receipt or proof of the refund before leaving, which I did not think was unreasonable. While I was waiting, the employee who was supposedly the “witness” walked away. I asked Sarah to have her come back. Meanwhile, that employee was directing vehicles around me, making gestures toward my vehicle while directing another vehicle with her other hand. The way I was being treated made me feel like a nuisance in front of other customers. It was extremely disrespectful and embarrassing. Then, after all of this, Sarah came back with my coffee and my son’s muffin. She said she had spoken with her manager, who decided to refund my money. She apologized and gave us the coffee and muffin for free. At that point, I took the items and left because I was already running behind and honestly just wanted to get away from the situation. I am not upset because someone corrected me about a lane. Mistakes and misunderstandings happen. I am upset because of HOW the situation was handled. What makes this even more frustrating is that Sarah said the manager was actually at the location. This could have been resolved immediately by simply getting a manager involved instead of refusing to provide information and repeatedly telling me to leave. Customer service is about communication, professionalism and deescalating situations not making a customer feel intimidated or unwelcome over a misunderstanding. I sincerely hope upper management reviews what happened, speaks with the employees involved, and provides additional customer service training where appropriate. If someone is going to be a shift lead, they should know how to handle a confused customer professionally and respectfully. I would like someone from management or corporate to contact me regarding this incident. I have never experienced this level of unnecessary drama over something as simple as getting a coffee and a muffin. All of this could have been avoided with basic communication and professionalism.
• AA

  Anna

  4 days ago
  2.0
  The employees are very nice but the wait time is so inconsistent. I can come here and wait 10 minutes for a line that isn’t even completely around the building one time and then wait 30 minutes the next time for a similar length line. I’d definitely give yourself 30+ minutes to come here in the morning even if the line doesn’t look long. I watched multiple cars coming after me have their orders taken and leave while my line didn’t move at all. At least 5-6 cars after me made it all around their building and had their drink before I even had my order taken.
• MF

  Maram Fakhouri

  6 days ago
  5.0
  Ashotchu (아샷추) i've been wanting to try this. It's black iced tea with peach flavor and espresso. No other coffee place has sugar, free, peach flavor syrup. Except for7 brew. I had to order the espresso separately and mix them myself. But it was delicious. And I was able to get it here. And one of the staff members that brought my drink to my car was talking to me about it. She was a really friendly and sweet. It was awesome!
• ZH

  Zackery Haller

  Sep 26, 2026
  5.0
  Moe took my order and he out here killing it, even though the order process is short and straight to the point he still made it an experience with his humor and very well mannered first impression. The person that made the coffee also did an exceptional job. I will be back just because of the professionalism and funny personality of staffing and great quality coffee

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