GC
Gabriella Cole
3 days ago
I just moved out here begging of this year, and when I began going to this location I didn’t understand why the reviews were so low. Now after I’ve frequented enough times, I very much see why.
I’ve had quite a few issues with this location. And it’s never about wait time. And that’s bias just because I’ve worked in food service and I understand time is not the employees fault.
Now where I draw the line, and consider bad service, is when the customer is made to feel wrong for expecting their food to be made correctly, especially when nobody else is in line or ordering.
Today drew the line for me with their service, and it wasn’t even the reaction to THEM making my food incorrectly. It was the fact, that they half assed my remake, which was whatever, I get to my house and finish checking it, and they didn’t even put all the ingredients INCLUDED in the burrito in the burrito, I assume because they were mad I pulled back through. (I would’ve went in, but I had my 9 month old and wasn’t about to leave her in the car). There were no other cars except me when I pulled back through, a truck had JUST pulled behind me when I started to go to the window.
I just feel like it’s not okay to be mad at the customer because you either didn’t see how something was supposed to be made, or chose to be lazy about it (the answer is beyond me, I don’t work there)
If you don’t want to work in food service, you should probably go to retail. Or work nights somewhere you won’t deal with people. It seems a lot of the employees here are rude even when you’re extremely nice to them about mess ups.
Hopefully to whoever made my food, you were just having a bad day, or are new. I don’t think I’m going to visit this location anymore and really probably none of the ones in Adrian. I’ve had better service near my job in Southfield than out here. Which definitely saddens me to say because I had such high hopes for this location the first few times I ordered.
(I ordered the decades beefy crunch burrito. Ordered easy rice, and no sour cream, asked for it to be grilled. This is supposed to come with nacho cheese, I figured maybe they didn’t put much cause they were upset, but I checked pretty good and there’s definitely none. I paid $3. $3 isn’t a ton, but it’s a lot for somebody in this economy for it to not even have what it’s supposed to.)