Hannaford

Reviews

• MO

  Michelle Olsen

  May 7, 2026
  1.0
  Standish Hannaford treats their vendors horribly. $500 fine because ONE bag of product was considered “stale” (truck broke down) What a crappy way to do business! This comes out of the delivery drivers pocket!!!!!!!!!!!!!
• AT

  Addi Trench

  Apr 19, 2026
  1.0
  I agree with Amanda, Jason, and Hope. These people are NOT the greatest kinds of people. Like Hope said, some are great, kind, and amazing at their jobs. But when it's comes too The almost ALL the managers, they are rude, and un kind for no reason. I believe this is not the kind of place you should be supporting or entertaining. Please find a new Hannaford to shop at!
• AB

  Amanda Beattie

  Apr 7, 2026
  1.0
  Id give you as many 1 star reviews as I could. Your staff is EXTREMELY rude and you guys dont treat people like 'people'.. more like ANIMALS. i had to log in and show the male boss my 6 figure bank account to let him know I wasnt playing when I said I didnt mean to miss that one, 3$ item!! Like are you for REAL!? even AFTER you saw me almost forget my water down below and watched me back up to scan it! Your asset protection was DEGRADING and that was uncalled for. Absolutely disgraceful and i will tell everyone I know to boycott you for this. YOU EMBARASSED ME FOR NO REASON! PEOPLE MAKE MISTAKES!!
• JS

  Jason S

  Apr 4, 2026
  1.0
  Belinda with the red hair who works out front should find a new job! She's been rude to me in the past and I watched her be rude with a customer today. She needs some serious coaching! I'm still in shock that she gets away with talking to customers the way she does. Completely disrespectful to a gentleman today at self checkout. Do your store a favor and put her somewhere where she doesn't deal with the public!!!!
• LL

  L B (Lor)

  Mar 25, 2026
  1.0
  I placed a Pick-up Order, got an email at 10:10 AM that it was confirmed. I went about my day, taking my elderly cat to the vet down the street from this location. The reason I selected to pick-up my groceries was because said elderly cat would be in the vehicle. I could not shop this order in person. Apparently at 10:52 AM I was emailed my order had been cancelled. No phone call. No text. No description as to why. I found this out at the location at 5PM when I tried to pick up my order that did not exist. The woman working at the pick up was kind but ultimately could not help me and did not have my order. She was speaking to a manager on the phone explaining. The manager did not come down. I waited in line at the Service Desk and requested to speak to the manager. When he came down I showed him my emails, he commented that it was weird but they didn't have my order. He offered me a $50 credit. I cannot eat a $50 credit. I have no groceries for my week. When I expressed frustration and asked for someone to speak to he took my information and said he would have someone reach out. That someone was the woman who worked the Pick-up, she gave me the general customer service phone number I had already Googled and was on hold with. When I got a rep on the line she told me there was something wrong with my account as far as verification but could not tell me what it was. She said I should have gotten a Fraud related email explaining why my order had been cancelled. I never got such an email, not in my Spam, not anywhere. She verified my email address with me. She said there wasn't much else she could do. I requested a manager. I spoke with this rep shortly after and she said the same thing and offered a $20 credit that could only be used with.... You guessed it, the pick-up service I have already been unable to use. I find it absurd that a multi-billion dollar company can take your payment and confirm your order BEFORE flagging your information as Fraud and preventing you from placing the order in the first place. Every other website I have ever used to purchase ANYTHING has this system in place. I should not have to wait hours for emails telling me my orders have been cancelled because of ???????? reasons?????? I still have NO IDEA why my order was cancelled and I have since requested another rep. No one seemed to care at all that I had driven over 40 minutes to pick up groceries that did not exist. No one seemed to care that I spent $175 on an order that was confirmed and is now ???? in some sort of weird limbo. Everyone is trying to pass me off to a different department . In a time where groceries are already outrageous and time is so important I find it obscene that Hannaford could be so flippant about this. I urge everyone NOT to utilize this service if they are desperate or expect some kind of actual resolution. This company clearly cares little about their poorly organized systems and the people who suffer them.

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