Dunkin'

Reviews

• IA

  it's Amanda

  Sep 12, 2026
  1.0
  Disrespectful
• SC

  Sarah Crossman

  Sep 4, 2026
  2.0
  I just can’t with this Dunkin anymore. Here is the repeating issue I encounter: I normally place my order on the app, for walk in pick up. Nine times out of ten I’ll be hanging out in the pick up area but see that my order is done. This Dunkin seems to have missed something about the mobile ordering process because it is seemingly no one’s job to check the orders and call out when they’re done. They are quick to make and call out customer names for single drink orders and it’s clear that’s the kind of customer Dunkin prefers because if you order food and a drink, the items get prepared but then sit on the counter in the staging area, 2’ away from where customers are supposed to actually retrieve them. I just love watching $15 of food get cold. Today I finally bit the bullet and opted to step up and ask the nearest worker, in a very polite and quiet voice, if she could check for my order because I could see it was complete and it was literally just waiting for someone to finally notice it and call my name. (I also did not ask this the moment it was ready, I waited a minute to see if they’d notice and announce it.) This is after being ignored during prior visits, many times, which I simply didn’t have the time for today. Well, that did not go over well. She was immediately annoyed, told me I was rushing them, and went on to complain about me loudly to her coworkers, which is obviously humiliating and unreasonable. I appreciate that they are busy in the mornings. No one was acting put out or angry until the worker did. At this point, as a customer I feel like I’m in an impossible situation, where I either accept being ignored and watching my food grow cold, or be berated for having the nerve to politely inquire about the food that I can see is ready to serve. No more for me. Maybe they can get the folks at Washington Ave to retrain them on mobile app procedures, because this doesn’t happen everywhere.
• TW

  Theresa W

  Jul 29, 2026
  1.0
  If I could give zero stars I would today. I waited over 25min with my order ahead for a dozen donuts only to get 11 donuts…if I asked to get the completed order I was anxious I’d have to wait longer or get yelled at like I did! one of the staff members sternly told me “it’s busy can’t you see?” when I inquired about the status of my order. I sat and watched the cashier rub her nose her face and scratch her head so many times while making coffees and serving food. It was pretty gross. The priority today was the drive thru and then cold brew drinks…we usually have an alright experience but today was extraordinarily awful.
• RM

  Ryan McGuill

  Jul 25, 2026
  5.0
  There are so many Dunkins I’ve encountered that have soapy cold brew, but the cold brew at this Dunkin location is always crisp and smooth! Thanks ☕️
• TF

  Thomas Farrington

  Jun 26, 2026
  1.0
  I have no issue paying more for my coffee if that's what it takes to compensate employees fairly. Set the price accordingly. What I object to is being asked to tip for a standard fast-food transaction. Today I ordered from the self-service kiosk. I selected my own items, entered my own payment, and still received a request for a tip. A tip for what? This isn't a criticism of the employees. They're doing the job they were hired to do, and I appreciate the people who work there. It's a criticism of a business model that shifts the responsibility for employee compensation onto the customer. Tipping should recognize exceptional, personal service—not become an expected part of every retail purchase. If I receive table service at a restaurant, I'm happy to tip. If I walk into a fast-food restaurant, order at a kiosk, and pick up my food at the counter, the price on the menu should be the price I pay. Please stop asking customers to subsidize payroll through tip prompts. Pay employees what they're worth, price the products accordingly, and let customers enjoy the experience without feeling pressured to justify pressing "No Tip." If businesses continue adding tip requests to ordinary transactions, customers will eventually become numb to tipping altogether. That hurts the people who have traditionally relied on tips for exceptional service.

Frequently Asked Questions About Dunkin'