Subway

Reviews

• DD

  Dan Davies

  Jul 19, 2024
  1.0
  DISCLAIMER: I have not been disappointed like this in a while, but I'll leave out any rhetoric and just let the facts speak for themselves. Another disclaimer... I gave the food and service 4-stars because normally both at this store are terrific and I've not had any prior issues. However, this date produced a lot of unnecessary stress for me, hence the 1-star overall rating. FACTS: I called Subway on the 7/17/24 and placed an order for a party sub, one of the big ones, to be picked up on the 18th for an 11:30 luncheon. I'm a safety director in construction and was rewarding a crew for their performance at a local project. I was running a few minutes late to pick up the sub on the 18th and tried calling the store on the way to ensure it was ready to go. No answer. I arrived at the store only to find the front door padlocked and a sign notifying patrons that the store was closed due to HVAC issues along with instructions to contact the Bangor Street or Western Avenue locations for assistance. I called Bangor Street and asked for a manager. The gentlemen on the phone stated he was the assistant manager and that the store manager was not on site. I explained my problem and he told me there was nothing he could do because it takes too long for the dough to rise. I explained no one called me about the HVAC issues or the store being closed and that I had a crew expecting lunch in the next 15 minutes. He told me there was only one other person in his store and they had a line of customers. He took my name and number and said he'd have the manager contact me. What he didn't do was offer to at least make some sandwiches for me, assumingly because of the line of customers. I drove down the hill from the Stephen King Dr. location and pulled into Sam's parking lot. I went inside to find two workers, one in the kitchen and one at the register. There were two people at the register and a couple more waiting on orders. At the same time, people were coming in picking up "To Go" orders. When I got to the register, I apologized because of the large order I was placing "... due to Subway screwing me over." Her response? She said, "No problem." And not only did she fill the order quickly, but she gave me a discount! Now that is service! Oh yeah... Salt in the wound... It's been 24 hours since my experience. I'm yet to receive that phone call or have any other contact with anyone from Subway. One final note: As stated, I'm in the construction business. Mechanical things break down. It happens. The difference is that if that happened to a store I was running or owned, I'd shift the workers to one of the other locations along with the orders to be fulfilled and I'd call my customers to let them know. That or, at minimum, I'd ensure the other stores know about the orders as well as instruct the employees to expect to fulfill them in some capacity. What I wouldn't do is completely leave my customers hanging and allow for this type of negative experience. Extremely disappointed...
• LK

  liz king

  Jul 9, 2022
  5.0
  The people who work there are so awesome I went there on Saturday 7/9/2022 at 12:45 and they made my sandwich so good and was talked while making it made u feel right at home the two women working there should get recognized for the Hard work they do. Thank u ladies for being so nice and awesome
• MK

  Morgan Kelley

  Nov 14, 2020
  1.0
  A blonde hair women was really slow at making the sandwiches it took her 18 minute to make a sandwitch.There was a long haired man with red/orange hair he was working really well and quick.

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