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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(233 reviews)

Business Details

15304 Hanover Pike, Upperco, MD
21155, United States
(410) 429-6137
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Upperco, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15304 Hanover Pike, Upperco, MD
21155, United States

Hours

Monday4:00 AM - 8:00 PM
Tuesday4:00 AM - 8:00 PM
Wednesday4:00 AM - 8:00 PM
Thursday4:00 AM - 8:00 PM
Friday4:00 AM - 8:00 PM
Saturday4:00 AM - 8:00 PM
Sunday5:00 AM - 7:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 15304 Hanover Pike in Upperco, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.8
233 reviews
5 stars
121
4 stars
41
3 stars
19
2 stars
7
1 star
45
  • DW
    Dominic W
    Sep 12, 2026
    3.0
    Somehow they get the right milk in the coffee, and the right meat for the sandwich, but can never get the right cheese. I never choose fake American cheese, yet they give it to me almost every single time, and I've returned the food before.
  • KR
    kenzie mallonee (rito)
    Sep 11, 2026
    2.0
    Pink hair girl got a horrible attitude, if ur gonna hate your job don’t make it obvious lol.
  • MB
    Michael Black
    Sep 6, 2026
    1.0
    How can somebody take your order if they don't speak English? And they don't know what you're saying. I placed an order, and it was entirely wrong. Because the guy couldn't understand what I was saying. Is this the way you run a business.
  • HH
    Heidi
    Aug 28, 2026
    1.0
    This Upperco Dunkin’ has, by far, some of the worst customer service I’ve experienced—especially if you go inside during the morning hours. I completely understand that mornings are busy. I expect a wait, especially in the drive-thru, and that honestly isn’t my issue. My issue is the complete lack of basic customer service. When you walk inside, there is no “good morning,” “hello,” or even “how can I help you?” You’re often just stared at until you figure out that you’re supposed to start ordering. At checkout, there’s no “thank you”—just “it went through.” The drive-thru isn’t much different: “What do you want?” followed by your order being handed to you, sometimes with coffee spilled all over the outside of the cup. No greeting. No thank you. No basic courtesy. One younger employee who regularly works the front counter in the mornings is particularly bad. He often just stares at customers without saying anything and comes across as though interacting with customers is an inconvenience. It is incredibly uncomfortable and unwelcoming. I’m not expecting employees at a busy Dunkin’ to roll out a red carpet. I’m expecting the absolute basics of customer service: acknowledge the customer, say hello, communicate, hand someone a clean cup, and maybe say thank you. At this point, I genuinely wonder whether management is paying attention to the customer experience here. Does being one of the only convenient coffee options in the area mean customer service simply doesn’t matter? Because that is increasingly what it feels like. A busy morning explains a wait. It does not explain employees barely speaking to customers or making them feel unwelcome. Management really needs to spend some time observing what the customer experience is actually like inside this location during the morning shift.
  • TF
    Trae Fackler
    Aug 5, 2026
    1.0
    Probably the worst Dunkin in Carroll County. Asked for a LG Iced Coffee. Tried to hand me a hot. Then told me he didn't hear me say only 1 cream. Well, you didn't hear iced coffee either. I get mistakes happen, but Dunkin only offers like 14 things on their entire menu. It's not that difficult.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Upperco, MD?

Dunkin' in Upperco, MD is open Monday through Saturday from 4:00 AM to 8:00 PM and on Sundays from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Upperco offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified October 04, 2026Yext Knowledge Graph
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