Giant Food

Reviews

• AP

  Anita Price

  Aug 23, 2026
  1.0
  If I could give this store no stars for their online pickup I absolutely would! I’ve been going to this store for years with no issues. Today I had tried their online pickup to just try alleviate the task of grocery shopping with a busy day and support my local store. I’ve done Giant Pickup multiple times at other Giant stores in the area with no problems. However Upper Marlboro is TERRIBLE. I would absolutely not recommend doing online pickup at this store. I waited for my pickup window and never recieved information saying it was completed once it was past my pickup window I called their customer service to see if the order had been completed because on my end it was still showing “order recieved” customer service had seen the same have tried to contact the store incase it’s a technical error only to get no answer and say it could be a download error on the stores side, so they were going to cancel my order and refund me. Fine. However, shortly after getting off the phone with the customer service who is going to refund my order I tecieved a text and email saying my order was ready for pick up, which was over an hour and 36 minutes after my pick up window started and 36 minutes after the pickup window ended. I called customer service back to make sure this wasn’t done an error, They were able to see at 3:36 PM (36 minutes into my selected pickup time) My order was marked as completed and ready for pick up, but yet the text stating this still wasn’t sent until an hour afterwards. The customer service representative was able to call the store and confirm my order was ready for pick up and advised me that they would then reverse the cancellation of my order and I could go to the store and do my pick up as normal. So I arrived at the store check-in saying I’m here and that’s after saying I’m on my way once I left my home (about a 10 to 15 minute drive) I even called the store and spoke to someone in the pickup department at 5:08pm to let them know that I’ve arrived, Which they informed me, I had one order ahead of me and they would be out shortly. Only for me to still be sitting here waiting for my order at 5:50 PM. I’m not sure if you’re saying the orders are ready only to wait for people to get here and then shop them or what but they need to do better and they should have more than one individual doing pick up. I know I am not the only person still waiting as three other people are parked in the pick up area waiting who arrived after me, I’ve also seen another individual who was at the pick up before me leave without receiving their items due to the long wait. This doesn’t make any sense at this point I could’ve already walked in, shopped for my items and left this store, which I shouldn’t have to do since a pick up order was placed and apparently ready. Do NOT order pickup at this store, I would avoid it all together and go to another giant. I know from now on I will be driving to the Giant in Dunkirk for shopping and online pickup. Absolutely unacceptable. EDIT - I finally left Giant at 6:46pm after going in and speaking with the manager to get my order. Apparently I was not the only individual having this problem today. It seems as thought the morning shift never did anything about online orders/system may have been done and the evening shift was paying for it. This Manager had two guys on pickup who were running around the store getting orders shopped and out to customers. But it was still just unacceptable to have so many people waiting, then leaving or having to come in and raise concerns just to get their items. If you placed an order via DoorDash or another third-party ordering service, it seemed as though it was even more of a difficult situation. Hopefully this gets resolved asap. Although it was eventually taken care of, I will not waste my time again.
• AJ

  Ashley Jumease

  Aug 23, 2026
  3.0
  PLEASE improve the pickup experience. I’ve now waited 20 minutes each time I’ve used this service. I even selected the “I’m on my way” option the second time to try to make the experience faster to no avail. It’s a shame because the person who serviced me was nice but very slow with bringing out my order. When going to other Giants it typically takes less than 10 minutes. Please do better.
• SO

  Seay Orlando

  Jul 11, 2026
  4.0
  Prices just to high. Meatless neck bones 7.00.
• JL

  Justin Libbey

  Jul 1, 2026
  1.0
  The check out computer stopped me after every single thing I scanned it took forever to check out because of their machine stopping me every couple of seconds.
• LH

  Lessly Herrera

  Jun 12, 2026
  1.0
  This cashiers look mad it looks like they don't want to work there with there long faces and they only see you packing up your groceries and don't help and there's more people in line they are not nice and not helpful at all

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