Giant Food

Reviews

• R8

  Rolling 8

  4 days ago
  1.0
  I placed an online order for TIMONIUM and received confirmation. When my husband arrived they stated that my order was for HUNT VALLEY. (THE HUNT VALLEY STORE DID NOT HAVE ALL OF THE ITEMS THAT I NEEDED ORIGINALLY....SO THE ORDER WAS PLACED WITH TIMONIUM) I would NEVER place a partial order at 2 locations. I was told by customer service that morning at the Timonium location (05/16/2026 @ 10am)" that if all items ordered are not at one location, that the computer will automatically generate the order to the location closer to the address of the customer." This made no sense whatsoever.Again, THATS WHY I ORDERED IT FROM TIMONIUM BECAUSE HUNT VALLEY DID NOT HAVE ALL OF THE ITEMS. AND IT WAS ONLY 4 ITEMS.When my husband arrived at the HUNT Valley Giant, they stated that they only had 1 of the cans of CLAW CRABMEAT. I NEVER EVER PURCHASE CLAW CRABMEAT. (I ORIGINALLY ordered LUMP CRABMEAT FROM THE TIMONIUM LOCATION)However the HUNT VALLEY GIANT did have the other 3 items ordered.(WHICH WERE OF NO USE TO ME BECAUSE THE CRABMEAT NEEDED TO BE SPECIFICALLY ....L U M P!!!(When I looked at the online order while my husband was still present at the HUNT VALLEY GIANT STORE, the TIMONIUM Store had ALREADY CANCELED THE ORIGINAL ORDER PLACED. THE TIMONIUM STORE WAS TRYING TO COVER THEIR ASSESS BECAUSE THEY MADE THE ERROR. I HOPE THAT THE CUSTOMER SERVICE AGENT THAT GAVE ME THE BS EXCUSE ABOUT "THE COMPUTER SYSYEM GENERATING AN ORDER TO ANOTHER STORE IF ALL ITEMS ARE NOT AVAILABLE, gets fired and they replace her with a comedian from the Saturday Night Live TV show ...because SHE IS A JOKE AND THOUGHT THAT I WOULD BELIEVE WHAT SHE STATED. I WILL NEVER ORDER ANYTHING ONLINE FROM GIANT AGAIN. SHE CAUSED ME MUCH FRUSTRATION AND STRESS , SHE RUINED THE EVENT THAT I WAS PREPARIING THE DISH FOR DUE TO HER POOR CUSTOMER SERVICE SKILLS. STAY AWAY FROM THE TIMONIUM GIANT LOCATION AT ALL COSTS.
• DZ

  David Zidek

  May 4, 2026
  5.0
  I especially like the bakery and produce here!
• GG

  God's Girl

  Apr 30, 2026
  4.0
  This store is extremely clean and neat shelves are well stocked Deli is very fresh Most employees are very pleasant especially a tall older lady with dark hair in the bakery and a short demure soft spoken female cashier who has amazing packing skills she has a sweet demeanor
• AM

  Arslan Makhmudov

  Apr 14, 2026
  5.0
  Отлично
• AC

  Amber Canty

  Mar 27, 2026
  1.0
  WORST POSSIBLE GIANT in the area! Customer service is non existent. They will lie continuously to cover themselves. I had a pickup order ready by 8. 8:45 I’m driving to the store by 9:03pm i arrive and they claim to have put back my entire grocery order between 9pm-9:03pm without a proper refund.