Dunkin'

Reviews

• IA

  Ivonne Arellano

  3 days ago
  1.0
  How disappointing it was to come on Saturday 3rd. I had my family over my home. Around 6pm my husband went to get his mother and father some coffe. He took a long while at which point we asked him why. He said the line was insane. Anyways his parents took a sip of their coffe, and had to go to my kitchen to host up their coffe. After a few hours, my mother, my son's, and myself decided we wanted coffe as well. We went around 8:25pm. Upon arriving at the drive through, there was no one at the line. She took a good 5 minutes to start taking our order. No issue at all. Once she started speaking, we announced there would be two separate orders. I ordered a caramel Frappuccino first. She immediately said she couldn't make that, the machine was not working. While we figured out what other coffe we could get, as the other one wasn't available, we ordered a Chai latte. My son was in the vehicle with me, and spoke up and asked if she could try less foam than usual please. Before we could tell her what other coffe we wanted in place of the Frappuccino, she addressed us and said if we could hurry up, as they were getting ready to close and she had someone else behind us at the point. So rude! We arrived at 8:25pm there was plenty of time. Anyways, we ended up ordering a small hot caramel latte in place of the Frappuccino. For the second order, she was already being extremely rude. I immediately told her right of the bat, that both coffes I was ordering are exactly the same, except one is a large and the other one a medium. I order both to be: HOT decaf ZERO SUGAR vanilla lattes. 4 Splenda, and a splash of heavy cream. She put the large 1st on the screen, it looked good. As she was doing the second one, I told her it wasn't the same as the other coffe on the screen. She said they are the same, the computer screen is just showing something different. Rightttt! (Anyways I didn't say anything else) She didn't fix it, and prompted us to just drive to the window. As we arrived, we sat there as she was preparing the coffes before even coming to the window. Once she had them, she opened the window and started reading off the second order first. Than read off the 1st order. I said yes, which one am I paying for? She responded the ones I read off. 😒 Well...... I did say the orders are Two separate orders. I pulled out my phone to get scanned for the app. She was scanning the QR code but nothing was happening. She kept rolling her eyes, jjst being completely unhinged. She said YOU NEED TO TURN UP THE BRIGHTNESS ON YOUR PHONE. I tried and told her it's bright, and the phone won't do more. She was RUDE one more time, and replied "THIS HAS TO BE THE DARKEST PHONE IVE EVER SEEN". My son thought her attitude and personally is so NASTY, he laughed and said DAMMM, MOM. At that point, I had to say something. I said, "OK, I'm done with your attitude! I been putting up with your nastynesa since we started ordering at the drive through! She had the nerve to roll her eyes some more and say "THANK YOU!". I've been coming here for years! All the kids there are usually really nice. The owners are funny and really cool as well. I was in shock how rude, nasty and disrespectful this girl is. To top it all off, we got home wirh the coffes, EVERY single one of them was COLD, and the coffees that were supposed to be the same except in size, were NOT. The medium or small size coffe (forgot the size) has absolutely zero Splenda. My mother couldn't even drink it because she hates coffe without Splenda and unfortunately I didn't have any at home. We spent well over $30 to get cold coffes and a nasty attitude.
• DT

  diana terry

  Aug 18, 2026
  1.0
  This was the worst Dunkin I have ever been in. Stood at the counter to order for 5 minutes. There were 6 employees there, finally 1 asked me if I needed something. Waited 10 minutes for drinks, had to go ask about my sandwich after 20 minutes. The employee then asked what kind of sandwich, said that she thought she didn't charge me for it, not true, and only then did my sandwich begin to be made. 25 minutes for a bagel, egg,and cheese sandwich. While eating another employee decided it was a great idea to start mopping right next to my table, literally. I had to move my feet so they didn't get mopped. I really didn't enjoy smelling mop water while eating. He proceeded to mop the whole dining floor so all of it was wet, making it interesting to walk across when I was leaving. I DO NOT RECOMMEND GOING TO THIS LOCATION!!! I want to add that I was from out of town and am a true Dunkin fan and have been in many locations in different states. This 1 is horrible.
• HS

  Holly Smith

  Aug 2, 2026
  2.0
  Traveling and needed a coffee this wasn't the place for a simple hot coffee This place was so cold the kid's where freezing and everyone that worked there was wearing sweatshirts the food was cold and gross . Smashed sandwiches and no black pepper bacon hashbrowns cold and my lid came off my coffee cause they didnt have it on all the way ... what a shame DD
• HJ

  heather jones

  Jul 21, 2026
  5.0
  Consistent food/drinks. But we love this place for the employees. I have a little one who insists on saying hello from the backseat and gets very upset when ignored (as is the case at a lot of drive thru’s) - the staff here (especially the gentleman working most mornings) are very nice and take the time to chat with the peanut gallery in the back. :)
• SP

  Stephanie Pierce

  Jul 1, 2026
  2.0
  Went to this location close to my house. I asked for a mocha latte in the American Eagle cup. The girl doing the drive thru said, uhhhh, I know we didn't sell out, but I don't know where they are. To have your store be properly stocked during shifts is a must. Employee's should know where things are. Most other times im here employees are relaxing, as this location is not quite as buisy as others I have been to. Even at lax times in customers the Employee's should be cleaning or stocking.

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