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McDonald's

3.7
(1065 reviews)

Business Details

504 E Randolph Rd, Silver Spring, MD
20904, United States
(301) 384-1400
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
504 E Randolph Rd, Silver Spring, MD
20904, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday5:00 AM - 9:00 PM

Reviews

3.7
1,065 reviews
5 stars
432
4 stars
243
3 stars
160
2 stars
76
1 star
154
  • NM
    Nesbia Melendez
    4 days ago
    1.0
    One star because I went in to eat, ordered my food and a Coke, and when I wanted a refill they told me, "No refills." I don't understand why. I didn't like it and I'm never going back to this McDonald's. I was inside, and I bought enough food and drinks, and for them to tell me "No refills" is just wrong. Hell no.
  • TT
    Truc Tuan
    Apr 21, 2026
    5.0
    Pretty good service
  • AM
    Arion Monay
    Apr 13, 2026
    1.0
    I had a very disappointing experience at McDonald’s that needs to be addressed. I ordered two fish fillet meals, each priced at $9.49, which are supposed to come with a medium fry and a drink. However, when I received my order, both meals came with small fries instead of medium fries even though I was charged for medium. I went inside to politely speak with the manager and explained the issue. Instead of correcting it or offering proper customer service, she told me she “doesn’t have control over that” and that I would need to talk to someone else. That response alone was frustrating, because as a manager, resolving customer concerns should absolutely be part of her role. When I insisted that she could at least provide additional fries to match what I paid for, she took the fries I had, threw them away, and she said in Spanish I am still going to give her the same fries and then handed me the same amount of fries in the same small container still not correcting the issue. On top of that, I specifically requested no salt on my fries, but the fries she gave me clearly had salt on them, showing a complete disregard for my order request. Overall, this experience lacked professionalism, accountability, and basic customer service. This interaction did not reflect the core values that McDonald’s claims to uphold, such as serving customers first, integrity, and creating a positive experience. I paid for a certain standard and did not receive it, and the way the situation was handled made it even worse. I hope this location takes this feedback seriously and improves both accuracy and management behavior moving forward. Also the manager was out of dress code for work didn’t have her name tag. The mc values and the pictures of why I was suppose to receive are attached to this review along with the McDonald’s value and I am also a McDonald’s valued customer.
  • AH
    Analog Head
    Apr 9, 2026
    1.0
    Second time I come here and the ice cream machine is not working. What a joke.
  • GG
    GC4
    Mar 23, 2026
    1.0
    I ordered a Spicy Chicken Deluxe meal, and the Spanish lady who took my order got it wrong, and somehow the indian lady blamed me. They insulted me by putting two different chicken patties on my sandwich, with tons of lettuce and sauce, and gave me a split bun. It was sloppy and horrible! I wasn’t rude or anything. It was unwarranted!! I’m never going there again!!! Their customer service sucks!!

Brand Certified Facts from McDonald's

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Certified May 17, 2026Yext Knowledge Graph
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