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Five Guys

4.3
(199 reviews)

Business Details

9812 Falls Rd., Potomac, MD
20854, United States
(301) 299-0373
https://restaurants.fiveguys.com/9812-falls-rd

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9812 Falls Rd. in Potomac is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
9812 Falls Rd., Potomac, MD
20854, United States

Hours

Monday10:30 AM - 10:00 PM
Tuesday10:30 AM - 10:00 PM
Wednesday10:30 AM - 10:00 PM
Thursday10:30 AM - 10:00 PM
Friday10:30 AM - 10:00 PM
Saturday10:30 AM - 10:00 PM
Sunday10:30 AM - 10:00 PM

Menu

1 menu · 19 items

Explore offerings from Five Guys on 9812 Falls Rd. in Potomac, with popular main menu available at this location.

US Menu

19 items

Products & Services

1 list · 8 items

Services

8 items

Dine-In

Enjoy hand-cut fries and fresh, never frozen burgers made to order in our restaurant.

Takeout / Carryout

Order your Five Guys favorites at the counter and take them to go – hot, fresh and ready when you are.

Curbside Pickup

Skip the wait! Select locations bring your order directly to your car (check availability at your local Five Guys).

Delivery

Get Five Guys delivered fast through DoorDash, Uber Eats, Grubhub and other partner services at most locations.

Online Ordering

Order directly from our website or Five Guys app for limited-time offers, the best prices and to save your favorites!

Catering

Make everyone happy with Five Guys catering – fresh burgers, hand-cut fries and all the fixings (availability varies by location).

Gift Cards

Give the gift of Five Guys! Physical or digital gift cards available.

Mobile App Ordering

Download the Five Guys app for easy ordering, exclusive offers and your favorites exactly how you like them.

Reviews

4.3
199 reviews
5 stars
126
4 stars
41
3 stars
11
2 stars
9
1 star
12
  • AR
    Andrew Roberts
    Oct 7, 2026
    5.0
    Burger was good as always. Service was quick even though they were very busy.
  • JK
    Joseph Khoury
    Sep 8, 2026
    1.0
    This is the first time and last time I eat here..first of all service is less than mediocre, burger was not well cooked, asked for a double burger and large fries, got a double half cooked smelly cheesburger and like 2 pounds of not so fresh fries !!!! Terrible of tge terrible...and for a double burger and large fries they charged almost $24 !!!!! not even worth $5 as the name insinuates. had to throw mine and could not eat the fries since there was a lot, they were salty and some of them were even left over from another order and still in their own bag !!!
  • OO
    orkun oran
    Sep 4, 2026
    1.0
    We ordered two meals, and both were prepared incorrectly. They pretend to listen to you, but they don't.
  • DL
    Dee Leonard
    Apr 27, 2026
    1.0
    The food was delicious, but the service was appalling. The women working there were incredibly rude. My fiancé, a friend, and I were ordering lunch after a long hike. As we were ordering, the woman taking our order walked away and grabbed another employee to take our order. Both staff members were incredibly rude, but we brushed it off, paid, and sat down. We were deep in conversation when suddenly, three of the employees (two women behind the counter and one on the outside) started screaming at us and slamming the counter to get our attention. There were other people in the restaurant having conversations, and the sound level was quite high, so we must have missed them calling out our order number. It couldn’t have been more than a minute, though, because my fiancé had just sat down after filling our drinks. Their behavior was completely unprofessional. They were yelling at us and trying to get our attention like we were dogs. In a normal restaurant setting, you would expect them to call out our order number a few times and leave the food there for us to check and grab after we finish our conversation. Or, maybe the woman on our side of the counter would come over and say, “Hey, your food’s ready,” like normal people do. But they didn’t. Having three people screaming and slamming their hands on the countertop five feet away was frightening and embarrassing. This is absolutely unacceptable behavior from staff towards customers. Listen, I’m not a Karen, but this experience shook us up so badly that I wish I could go back and get a recording of the camera footage from their security cameras and send it to corporate. I work in HR for a large company, and I can tell you firsthand that this kind of behavior will lose you business. No one wants to be in an environment where they are treated like trash and disrespected, especially when they are spending $60 with the business for three meals. .
  • WC
    Will C
    Jun 29, 2019
    3.0
    Good food with friendly staff.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

How many restaurants does Five Guys have?

As of January 2026, we have more than 1,900 locations in over 24 countries!

Brand Certified Facts from Five Guys

This information is certified by Five Guys and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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