Papa Johns Pizza

Reviews

• HH

  Hassan

  May 10, 2026
  1.0
  I visited Papa John’s today around 4:30 PM for an online pickup order. When I arrived at the exact pickup time, my food was already prepared, but the cashier initially could not find the order even though it was nearby. After about two minutes, he realized it was ready and handed it to me. That part was understandable. However, as I was leaving the store, the cashier mentioned that some napkins may already have fallen on the floor and asked me to pick them up. I was surprised because I had not taken any napkins or dropped anything myself. If something had fallen from my hands, of course I would have picked it up, but in this situation I felt uncomfortable being asked as a customer. The interaction at the end was disappointing and awkward.
• PS

  Pretti Sandidge

  May 7, 2026
  4.0
  I have been ordering from this Papa Johns location for years. My children and I love it. We had maybe 2-3 incidents with the pizza orders but it was handled by either the store manager or from upper management in proper fair response. The pizzas always have its hot fresh taste and cheesy-ness when we pick up. It's may or may not be hot when it's delivered which isn't a problem with us either way. We rather do pick up order anyway to avoid the cost and wait for delivery. Picking up l we sometimes get good customer service and sometimes it's blank. We haven't gotten any really horrible service picking up. Workers do need to be more attentive to customers and welcoming. I also would like to see seating outside for those who would want to sit outside and eat. And no, there should not be a cost for plates (something I read from another review post). I don't know what's going on with the deals and the points system. I hope that some improvement is in the works, the new system sucks...my points expired faster then I could place my next order. Please was better in the past. Really I would like to see members only deals once n awhile. I do recommend Papa Johns though.
• MM

  Marvin Molina

  Dec 20, 2025
  1.0
  I always come to buy food for my children here but today I came in and saw that the women khristin doesn’t even dare to wash her hands to make pizza she’s handling money, phone and I saw her going straight to put cheese on the pizza I got disgusted we have to care of washing your hands like cooking for your own family she still dare to charge me for 2 plates to give my babies food after a long drive so I decided to just get napkins worst case if we get sick they won’t accept there the problem not staying hygiene.
• CW

  Chevone Watson

  Dec 2, 2025
  5.0
  The best customer service I’ve received in years. I finally felt heard as a customer. This location is by far the best in Prince George’s County!!!
• AG

  Andrew Gray

  May 30, 2016
  5.0
  Amazing!!! I enjoyed every bite for my first time trying it

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