Chipotle Mexican Grill

Reviews

• LL

  LMM

  5 days ago
  5.0
  I am leary about going to get food towards closing. The staff Lauryn, Cristal, and Cyndi erased all of my uneasiness with their customer service which made me feel like a valued customer. From the beginning of the preparation to the cashing out they were abiding with fix my food exactly as asked with professionalism and pleasantries. I say, "Thank you to the three of you. Peace and blessings."
• HH

  HAND TO HAND

  Jun 24, 2026
  5.0
  Not everywhere you can found people who smiles and make you feel the value us a human who want enjoy what you eat ,especially on this day ,because there's a lot places were you can go
• DN

  Dyamond Nelson

  Jun 18, 2026
  1.0
  Horrible management! I ordered a quesadilla for my baby and she wanted one onion on it . Manager Ruby interrupted the nice young man and told me that has to be my side . I have never heard of that in years of purchasing chipotle . She refused to give me corporates information or her name however I will be escalating this horrible experience to corporate. Anyone being rude while ordering kids meals shouldn’t be a manager !
• MF

  M and S Forever

  Jun 17, 2026
  1.0
  I recently had a very disappointing experience at one of your Chipotle locations regarding a pickup order, and I feel it needs to be addressed by corporate management. I placed an order for pickup and arrived at the restaurant to retrieve it. When I walked in, I stood patiently near the pickup area while the manager was preparing orders. Despite clearly seeing me waiting, she never acknowledged me, greeted me, or asked if I needed assistance. Another customer then walked up and had to loudly say “excuse me” multiple times before she finally turned around to assist him, which already gave the impression that customers were being intentionally ignored. Once she looked in my direction, I politely gave my name for my pickup order. She briefly looked around for it, then turned back around and continued working without communicating anything to me at all. No explanation, no update, and no indication of whether my order was being prepared or delayed. I continued waiting patiently, but after being ignored for an extended period of time, I finally asked the cashier about my order, and he informed me it was still being made. At that point, the manager overheard the conversation and began speaking under her breath, stating that my order was not ready — information that had never been communicated to me directly when I initially asked her. She then continued making comments in Spanish and stated that she would not be making my order until a certain time. Due to the lack of professionalism, communication, and overall disrespectful behavior, I requested that my order simply be canceled and refunded. Instead of assisting me professionally, she told me to “go through DoorDash” for the refund. When I explained that I was unfamiliar with the process, she responded by telling me to “figure it out.” I then asked to speak with a manager, and she stated that she was the manager. I politely requested her name, but neither she nor the other staff members would provide it. I also asked if there was another manager or someone higher I could speak with, and again no one was willing to help. This entire interaction was extremely unprofessional and unacceptable. I understand restaurants get busy, but basic customer service, communication, and respect should still be expected. Being ignored, spoken about under someone’s breath, refused assistance, and denied management information is not an acceptable experience for any customer. Because of this experience, I will not be returning to this location.
• EG

  Ezequiel Garcia

  Jun 5, 2026
  1.0
  It’s very annoying to see how stingy these workers are here at the Livingston location like they pay for protein or what not. We’re customers and at the end of the day we spending our money but get no customer satisfaction with how they serve our food. Double scoop of rice but a little scoop of chicken. And the the line workers give you dirty looks when customers complaint. Ya need to do better and stop acting like you guys buy things off ya money. Tighten up.

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