Chipotle Mexican Grill

Reviews

• MT

  Madai Torres

  2 days ago
  1.0
  This was my first time ever trying Chipotle, so I was honestly really looking forward to it. I had heard so many good things about their bowls and especially their salad bowls, so I was excited to finally try one. Unfortunately, this ended up being a really disappointing first experience. I went in late June after having a really rough day. I had gotten sick to my stomach earlier that morning and had been dealing with a stomach ache and sensitivity for the rest of the day. After being hungry for hours, I knew I eventually needed to eat something, so I decided to order Chipotle. Since my stomach was already bothering me, I specifically chose a salad bowl because I wanted something that felt fresh and lighter. One of my friends was kind enough to place the online order for me, pick it up, and bring it to my hotel. When I finally got the food and opened the container, I was honestly so disappointed. The entire salad bowl was basically a giant mush of guacamole and sour cream, with everything mixed together. I’ll be attaching a picture to this review because the picture really speaks for itself. I understand that this was a takeout order and that food isn’t always going to look perfect, but this was my first time trying Chipotle, and I had been genuinely excited about it. I was already feeling sick, hungry, and looking forward to finally having something to eat. Instead, I opened the container to something that looked completely unappetizing. Unfortunately, this experience completely ruined my first impression of Chipotle. I had heard so many good things and was really hoping to enjoy it, but the food I received was not what I expected at all. I really hope this was just a one time issue, but based on my experience, I can’t recommend this location.
• SB

  Sherry Bailey

  Jul 30, 2026
  1.0
  I attempted to buy a drink tonight at 9:15pm but the cashier said she could not take my $20 bill because it had a small tear in the corner that even I did not notice because all the bill was still intact. I told her I had been in management for years and never heard of that. The cashier then said her machine would not beable to take the $20. I asked for the manager and she said she was. I saw a business card on the counter and I asked her was that her name and she said yes. Aleida Mejia. The worse was her attitude and how she did not greet me or apologize for the inconvenience and ask me if I had another form of payment, she was rude about it and it felt like it was discrimination. Please train your employees, I did not buy anything as a result, and I will not return to your business. And I went next door where my $20 bill was excepted with no problem.
• CT

  Chalapathi Rao TVS

  Jul 23, 2026
  5.0
  Good food, happy ambience.
• AR

  Akshata Revankar

  Jul 8, 2026
  5.0
  Visited twice during the week long stay at National Harbor. Affordable option! Service was quick, given the long lines!
• JG

  Johnnie Guzman

  Jun 8, 2026
  1.0
  The service at this chipotle was utterly distasteful, rude, unprofessional and overall a disgrace to the service and quality I am accustomed to by Chipotle. I had family fly in from Canada and Guatemala and after a night out on a boat ride we were hungry and Chipotle typically hits the spot! The staff on the line (a woman with glasses) and the one at the register seemed upset they were working and that we were there purchasing food! When my Mother in law in Spanish said “oh I forgot can I get salsa” the woman responded in a rude and sassy tone “you didn’t tell me you wanted salsa!” and continued to sigh. Clearly my mother in law acknowledged she forgot to ask, so the tone and attitude were UNNECESSARY! My mother in law responded “if you don’t want to be here you should go home.” I entered and asked if Aleida Mejia was the manager and they just nodded and proceeded to laugh and talk amongst themselves on the line (not being discreet at all)! When asked if they would have more Agua Frescas available they said “that’s what’s there and if it’s done then there are fountain drinks available.” Then they had the audacity to fill the Watermelon Limeade with WATER and when I went to inform one of the staff members she followed me saw and just sighed, giggled, and walked away. We ate at the outside tables and 30 minutes passed and she in fact did not fix the issue that was brought to her attention. For the $134 we purchased of food, drinks at this location I expected better customer service. Please have this location get a 1-1 training on how to properly provide customer service and not try to close down the kitchen 2 1/2 hours before close. My family and all the other customers they tended to after were treated so disrespectfully and rude I was appalled! It doesn’t hurt to smile. I expect to be contacted because I have my receipt and pictures to show just how distasteful this experience was!!!