Five Guys

Reviews

• AA

  Ann

  5 days ago
  1.0
  I asked for a milkshake cookies and cream milkshake and it was very loose just a slightly thicker than water and I asked why and they said that’s how they are cookies and creams are didn’t put any whip whipped cream no cherry I asked for a double burger with just a little ketchup there was so much ketchup that it was spilling out one to the when the Reynolds wrap ketchup on both sides of the bun I have and then they added barbecue. I never once asked for barbecue. I called up to tell the young lady about the shake because I didn’t yet know about the ketchup and she asked acted very well unconcerned. Yeah you know it just I won’t be back $34. I could’ve ate somewhere a lot nicer and a lot healthier. I want my tip back.
• ED

  Ervin Dantzler

  Sep 21, 2026
  5.0
  Best Burger in town
• TD

  Thomas DeLonge

  Sep 14, 2026
  5.0
  The lady manager was helpful and helped process a order over the phone by a disabled friend as I came in to pickup...Excellent customer.service along with great food
• RM

  Rasheedah Muhammad

  Aug 15, 2026
  1.0
  this establishment will never see me again after the horrible costumer service i received today. we got 2 patty melt combos. when we got home we noticed both burgers buns were burnt on both sides! I called to let them know and they said okay we’ll remake. i drove from home back to five guys and the new patty melts were already ready... Obviously from all the driving back and forth the fries are now cold so i asked them if we could have new fries. the manager on duty at approximately 8:30pm said “we can’t make new fries because you didn’t call about that” i explained to him multiple times that our fries are cold because we had to drive back up here because THEY burnt OUR burgers. he simply didn’t care. shrugged his shoulders and refused to give us new fresh fries. i am disgusted that this is the manager on duty. i simply asked for a refund because clearly they could not accommodate us. AWFUL customer service because 1. they didn’t apologize for burning our burgers. and 2. they couldn’t even give us new fresh fries for the inconvenience. shame on the manager.
• AF

  Anne Fales

  Jul 10, 2026
  2.0
  I was disappointed with the customer service during my recent visit. I ordered burgers to go and left a 10% tip. While waiting for our food, my family took two small plates of the complimentary peanuts. My sister ate a few, and I stood right next to the trash can, carefully eating one peanut at a time and placing every shell directly into the trash because I didn't want to make a mess. An employee approached us and asked if we had something to put the shells in so they wouldn't end up on the floor. Then, while holding a broom, the employee pointed to a tiny piece of soft peanut shell on the floor—about 1/8 inch—and implied that we were making a mess. I immediately replied, "Don't worry, I won't make a mess." The employee responded, "Nah, I watched you." That comment was unnecessary and came across as rude and accusatory. I was already making every effort to keep the area clean. Being spoken to that way over a tiny piece of peanut shell was embarrassing and completely changed the atmosphere of our visit. If the expectation is that there should be absolutely no peanut crumbs or shell fragments on the floor, then perhaps complimentary peanuts should not be offered. Otherwise, employees should treat customers with more understanding and respect. It's unfortunate because the kitchen staff greeted us warmly, but this interaction completely killed the mood. I hope management reviews how employees at this location are trained to interact with customers, because no one should feel scolded over something so minor.

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