Dunkin'

Reviews

• ST

  Stevie Tau

  Aug 12, 2026
  1.0
  The young kid who was working at 330 today should not be running window would do a whole order and make it and give it to customer before even talking on the speaker to the next guest
• CC

  Candis Cobb

  Jul 31, 2026
  1.0
  Can’t even give this place a 0. I was in line and placing my order and the person that came over. The intercom was rude and stated we don’t have larges we have mediums and I said OK so how do we compensate for a large? She basically was like you can have two smalls I said OK I didn’t understand how that made up for a large and she could not relay that information. She told me that I didn’t need to get smart after asking that question. I asked to speak to a manager and she said which one do you want I’m one and I have one standing next to me. I listen to how she spoke to the person at the window when I pulled up and asked for the corporate number she told me I can look online. I heard how she was talking to this elderly lady and it was unacceptable. I don’t know what kind of people you have here working or the management you have running your store, but I can assure you your ratings have plummeted in the last few months I myself was someone who came into your store on a regular basis. My company used to order big orders from you guys until every time the orders came incorrect. This week I ordered my same drink that I always order and it came with half coffee at the bottom and floating things In the liquid. Mind you, I ordered a golden hour refresher with green tea. It tasted old. It tasted like a French vanilla coffee or something along those lines, but it definitely did not taste like the refresher I have gotten for over a year. I usually do not put negative reviews but at this point in time, something needs to be done. Word-of-mouth is everything in the company that I work for will also place their reviews. I have also put a claim in with corporate. You can’t have the local Dunkin Providing unacceptable customer service. If you can’t handle the pressure and you do not know how to articulate your words in a manner of professional professionalism then maybe you need to look for a different job.
• NN

  Nikki

  Jul 11, 2026
  1.0
  If I could give zero stars, I would. I have been coming to this Dunkin location since it opened and have never experienced any issues until today. I ordered a croissant, hash browns, and drinks. The hash browns were completely black, and the croissant was burnt. I understand that croissants are normally baked until they're slightly crispy, but this one was clearly overcooked and unacceptable. I went back inside with the food, and one young employee was kind enough to begin correcting my order. However, another employee came from the back, looked at the croissant, and rudely told me it wasn't burnt before walking away. I explained that it obviously was, which is why I had returned, but instead of addressing my concern, she wanted to argue. Then another male employee came over and stated that the croissant wasn't burnt, although he admitted the hash browns were. At that point, I wasn't interested in debating with teenagers about food that was clearly inedible. I asked to speak with a manager, only to be told there wasn't one on site. One employee had to call the manager for instructions on how to process a refund. I was told I needed to bring the drinks back before the refund could be completed, so I did. Then they asked for the physical card I used to pay, even though I had paid using tap. By this point, my man came inside to ask what was going on. As I was explaining the situation, the same employee who had been argumentative continued talking over me and even referred to me as "little girl." Considering she appeared to be around my daughter's age, the comment was completely disrespectful and unprofessional. She then asked if I had returned all of the food, even though everything was clearly sitting on the counter where she put it. To make matters worse, the manager on the phone instructed the employees that they could not provide any corporate contact information or even their names. That response, combined with the employees' behavior, speaks volumes about the leadership at this location. This experience wasn't simply about burnt food—it was about the complete lack of customer service, professionalism, and accountability. Mistakes happen, but the way customers are treated afterward is what matters. I have video of this interaction and intend to share my experience through the appropriate channels. When I mentioned the video talking to my daughter, the young boy made a comment of "I don't know what the video is going to do." I have always enjoyed Dunkin and hope this location receives the management and training it clearly needs. No customer should be spoken to with disrespect or expected to argue over food that should never have been served in the first place. I'll take my business elsewhere and will be sharing my concerns with others in the area.
• DG

  DEMITRI GARDINER

  Jul 10, 2026
  4.0
  Got my coffee today what was I thinking I put the coffee and the holder of course the coffee spill all over because like always the lid was not on all the way. I am just getting real tired of these lids. It’s bad enought the coffee is only warm half the the time it should say warm coffee the staff is always nice
• AA

  Anne

  Jun 14, 2026
  1.0
  just got a coffee. It was lukewarm. At a coffee place.