Giant Food

Reviews

• DD

  Davian

  Aug 21, 2026
  1.0
  Very Unprofessional staff. I placed an online order for pickup between 7 and 8 p.m. I arrived at 7:30, checked in through the app, and waited as instructed. After calling twice and repeatedly being told my order was coming, I finally went inside at 8:15. The manager barely acknowledged me, kept her head down on her personal phone, and continued watching TikTok while addressing my concerns. When I asked to cancel the order, I was initially told they can’t cancel online order. After I submitted a formal complaint, someone from the store called and asked whether I wanted to pick up the order tomorrow. I said no and again requested cancellation. When I asked for the manager’s name, the caller asked, “What do you need that for?” and hung up on me. This was easily the worst customer service experience I have had at Giant. The lack of professionalism and concern shown both during and after the incident was unacceptable. I will not return to this location.
• PS

  Portia Swinson

  Aug 9, 2026
  1.0
  I use to love this store. It seems it has really gone down. Today I went to the machine that lets you put in your telephone number to see what special offers they have for you personally. I got the printout and carefully chose 3 of those items. At the register none of them were validated. The cashier then argued with me that I must not have put in the right number this went back and forth for 15 minutes before another employee finally gives me the 3 items at the sales price. This happens evertime I go to giant to get the sales prices that require a telephone number. At the end I spent time with the lead employee and said this is the last time I'm coming. But I know when it is my most convenient option I'll be back. Shopping is not what it use to be.
• TW

  Troy Williams

  Jul 13, 2026
  5.0
  Clean value priced store will return
• CC

  Catrina Clark

  Jul 5, 2026
  3.0
  I’m a regular customer of Giant. Particularly because it’s in my neighborhood, a decent 10 minute walk or a 2 minute drive. For the most part, the store is is a good place to pick up a few things and at times stock my refrigerator and pantry. Lately though I have been disappointed with the store and their digital sales and coupons. I have noticed over the past few months that many of the displayed and digital pricing IS NOT what I have been charged. I caught it recently and went back to the store and received back the pricing difference. However, after reviewing my receipt again, I noticed 2 other items were not priced according to both the digital coupon I had as well as the tag on the item in the store. Namely: -Peaches for $0.99 a pound, I was charged $1.49 -Crab legs for $8.99 a pound, I was charged $12.99 -Multipack of chips -Doritos and Lays brand was $8.99, I was charged $10.99 A few weeks ago toothpaste was 2/$1. I was charged $3. When I look at the price of the items, I also look at the list of items that accompanies it in the app; to ensure I am getting what the sale is on. I am also abiding by things such as “must spend $25” to receive the price. I am spending $50 and up. I am becoming more and more disappointed with this location of Giant. If I am not paying strict attention to what I am being charged, I will be paying upwards of 10-30% and more OVER the posted prices. That is lying to customers and in essence, the way I see it, stealing my money. Giant requires their customers to do extra work to ensure they are honest. That’s a BAD look for them! Customers, be aware!
• DD

  Daniel

  Jun 19, 2026
  5.0
  Love going to this giant.

Frequently Asked Questions About Giant Food