Arby's

Reviews

• SQ

  Shah Qara

  4 days ago
  1.0
  I’ve never witnessed such unprofessional behavior from a fast-food employee before. On Friday night around 1:30 a.m., I stopped by this location to grab some food. As soon as I got to the drive-thru speaker, the employee asked, “Can I help you?” I politely replied, “Hi, could you give me a minute to look at the menu? We don’t have Arby’s where I live, so I’m not familiar with it.” It took me about a minute or less to decide. Once I was ready, I said, “Hello, I’m ready to order,” but got no response. I repeated myself two more times, and still nothing. After the third attempt, I pulled up to the window because I thought maybe they had closed or there was an issue. When I got to the window, I could clearly see the employee who had been on the microphone looking right at me. I even waved to get her attention, but she acted like she didn’t care and didn’t come to the window. Instead, another employee in the back had to tell her to come help me. She finally came to the window and said, “I asked you what you wanted and you didn’t answer.” I explained that I had asked for a minute to look at the menu because I wasn’t familiar with it and that I had my kids with me. Her response was, “We’re closing anyway. If you want something, go around the drive-thru again. Otherwise, no food.” That made no sense. What difference would it have made for me to drive around again just to place the same order? I was polite the entire time and never disrespected anyone. Customer service is part of the job, and customers deserve to be treated with basic respect. I chose not to argue because my kids were in the back seat, and I didn’t want to risk someone tampering with my food. Instead, I’m sharing my experience so others know what happened. The older Hispanic woman with glasses who was working that night should seriously work on her customer service skills. A little kindness, professionalism, and humility go a long way.
• TV

  Tyler Vandenberg

  Jun 27, 2026
  5.0
  So kind and very quick service! A good Arby’s needs recognition! Shoutout to the staff here ☺️
• DW

  Daryl Whitlow

  Jun 9, 2026
  5.0
  It is rare to pull up to a store 20 minutes before closing and get hot fresh food with the full menu available. Thanks team.
• EJ

  Ezus Jezus

  Jun 7, 2026
  5.0
  The staff at this locational has the best customer service of any restaurant I’ve been to in the area. I’ve been 4 or 5 times in the last month or so and every time they are always pleasant. It is very refreshing. A very stark contrast from the mediocre to poor service we are accustomed to in the fast food scene.
• LT

  Lisbeth Tenaz

  Jun 6, 2026
  5.0
  My favorite restaurant