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McDonald's

3.6
(1,717 reviews)

Business Details

1737 Dual Hwy, Hagerstown, MD
21740, United States
(301) 665-9375
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1737 Dual Hwy, Hagerstown, MD
21740, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1737 Dual Hwy in Hagerstown, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
1,717 reviews
5 stars
593
4 stars
398
3 stars
337
2 stars
144
1 star
245
  • RB
    Rebecca Boyer
    4 days ago
    1.0
    Every time I visit there is an issue. Lately it takes 10-15 minutes to get a drive thru order, even when it isn't busy. I want drive thru service, not drive thru then park. The staff never knows who they've sent to park or who's order is who's. The last 2 times there were 6 or more cars waiting for drive thru orders. The one girl who takes orders is the only reason I keep coming back.
  • GG
    Gri
    5 days ago
    1.0
    Worse McDonald’s in the area, went through the drive thru and was missing items. Went inside and spent 10 minutes waiting in line no one in site and to top it off someone in front of me had already been waiting for 20 minutes. I yelled hello to get there attention and comeplete was ignored. Yall got hella employees in the back ain’t no way the front counter should be unattended.
  • GW
    Gavin Wade
    Aug 17, 2026
    1.0
    The drive-thru wait times here are absurd. I get off work and this is the only place open near me, yet I’m still stuck in line for 30+ minutes just to get a 10-piece nugget. Whether they’re short-staffed or just inefficient, it’s gotten ridiculous. This is never a quick stop.
  • MD
    M. D.
    Jul 29, 2026
    1.0
    I went here around 11 pm last night because my power was out for hours and couldn’t cook. The inside was closed and the drive through took forever. Burgers and fries were cold/soggy. We asked for more sauce (they gave 2 for a 20 piece nugget and a kids nugget happy meal), the lady (older with bad teeth) had an attitude and refused to give us more saying we had to pay extra. Finally a guy gave us one more and apologized saying we were suppose to get 3 for the 20 piece. So we didn’t get any for the happy meal? This is the usual McDonalds we visit and have never had this issue before. We spend $30-40 everytime it’s ridiculous to be stingy and rude over sauce.
  • ZB
    Zakiya Brown
    Jul 25, 2026
    1.0
    I visited today to pick up a mobile order. The young lady who greeted me was very professional and courteous, and she's the reason I'm giving any stars at all. Unfortunately, after that, the service went downhill. I waited over 10 minutes for a very simple order, even though the restaurant wasn't busy. When my order was finally handed to me, I didn't check it because I trusted that McDonald's had prepared it correctly. After I returned to work, I discovered I had been given the completely wrong order. I called the restaurant and spoke with the manager, but the customer service I received was disappointing. Instead of taking responsibility for the restaurant's mistake, I was told to bring the incorrect order back. This was an error made by your staff, and expecting a customer to spend additional time and gas to fix it is not good customer service. Management on duty needs more training on customer solutions. Because I paid for food I did not receive, I will be disputing the charge. Food is expensive—even fast food—and customers deserve accurate orders and quality service. Getting the order right is one of the most basic expectations, and this experience fell far below that standard. Notice the owner doesn't reply to the review (Lazy) I already sent a complaint through the app. But this review will stick here.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Hagerstown, MD?

McDonald's in Hagerstown is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery daily starting at 5:00 AM until 12:30 AM on most days and until 1:30 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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