MARTIN'S

Reviews

• JJ

  Judy

  Aug 23, 2026
  1.0
  Produce is always rotten! So instead of lowering prices they throw all this away! I can have Wegmans in Frederick delivered to Hagerstown for less money! Never again, Martin's Then we have to wait in line while customer service is having a party in the front of the store!
• SH

  Sherri Hirsch

  Aug 14, 2026
  1.0
  I arrived to purchase salad from the salad. It was 30 minutes past the time it should have been open. After waiting 20 minutes I spoke with the manager. I asked the young man setting up the salad bar why it was late. He told me of the prep people had left earl. He then told me to be patient and where was my entitlement coming from. I asked him what he just said to me He threatened me. Told me me and I would have it out after he finished the salad bar. Martins has great customer service.
• SM

  Stephanie M

  Aug 11, 2026
  1.0
  I shop here frequently and get deli meat every single week, but I’m honestly getting very tired of having the same issue with the man who works in the deli on Monday afternoons. He is an older gentleman, and unfortunately, he consistently seems unable or unwilling to follow very simple requests when it comes to slicing deli meat. If I ask for shaved, it comes out thick. If I ask for 1.25 lbs, I’ll get something like 1.02 lbs. This has happened multiple times, so it’s definitely not just a one-time mistake. We specifically do NOT like our deli meat cut thick. We actually like it shaved so thin that it’s barely even in slices and is more broken apart. This is one of the options they offer for meat thickness. Yesterday, after placing my order at the deli kiosk, I even went up to him and very nicely asked, “Is it possible for you to cut the meat shaved, so thinly that it’s not even in slices anymore? I want it shaved.” He said, “Sure… it’s possible.” I came back to pick up my order, and the meat was fully in slices, and pretty thick…. again. At this point, I genuinely don’t know if he doesn’t understand what “shaved” means, doesn’t know how to properly use the slicer, or simply doesn’t care. He also does not give you the amount of meat you request, either way over or way under. I have never had this issue with anyone else working in the deli, but I shop on Mondays, and unfortunately, he is always the one working. There have been multiple times when the meat was cut so thick that I simply left it at the deli pickup counter because it was completely unacceptable. On one occasion, I did ask him to redo it. He became irritated, and even after redoing it, the meat was still nowhere close to what I had requested. I’ve had to go to the other Martin’s across town just to get what I ask for. That is not okay! I’m at the point where I refuse to have this employee cut my deli meat anymore. The next time I shop, I will be asking for a manager or another employee to handle it because this is not what I’m paying for. The whole point of a deli is being able to customize your order, and when a customer who buys deli meat every single week repeatedly gives clear instructions and they aren’t followed, that’s a problem. I don’t expect perfection, but I do expect the basic request to be followed. At this point, I really think this employee either needs to be retrained or someone needs to address the issue with him.
• KD

  Kim Moser SSA DISABLED

  Aug 6, 2026
  5.0
  Love them old school great Deli and bakery.
• CC

  Chmoca Cole

  Jul 30, 2026
  1.0
  ***WARNING**** Second time receiving bad ground beef! The expiration date is now so small on the package you will miss it, but it doesn’t matter because it will say a date that shows it’s not expired, but the smell says otherwise!!! It was me don’t let it be you!!!

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