The girls were nice but the sanitation was seriously lacking. The girl picked her ears and then kept doing the ice cream, and shoved the ice cream in the cup with her fingers at the blizzard machine. Another girl made a blizzard, licked under her finger nails and then kept taking orders. We ended up asking for a refund and did not get the ice cream. It’s just gross
KA
Kayla Ann
Apr 20, 2026
1.0
I would never recommend this place, not even to my enemies.
The customer service is very inconsistent. There were three girls behind the counter, and one of them was extremely rude, speaking badly about a new hire. I’m pretty sure her name is Cheyenne or something like that, I honestly can’t imagine working with someone like her.
When I asked another employee about my order, she responded politely and even asked if I needed anything else. However, the entire time I was sitting down enjoying my ice cream, I could hear the girl complaining and making constant negative remarks about the new hire. It was incredibly disrespectful, especially since everyone around could hear what she was saying.
I feel terrible for that new employee.
Frequently Asked Questions About Dairy Queen (Treat)
What are the operating hours of Dairy Queen (Treat) at Valley Mall?
Dairy Queen (Treat) is open Monday to Thursday from 11:00 AM to 9:15 PM, Friday and Saturday from 11:00 AM to 10:15 PM, and Sunday from 11:30 AM to 6:15 PM.
What types of treats does Dairy Queen (Treat) offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, frozen novelties, and DQCakes® ice cream cakes.
Is Dairy Queen (Treat) family-friendly and suitable for kids?
Yes, the location is family-friendly, welcomes children, and has restroom facilities.
Does Dairy Queen (Treat) at Valley Mall provide any online services or mobile deals?
Yes, they offer mobile ordering and rewards, and you can download their app for exclusive deals.
Where exactly is Dairy Queen (Treat) located within Valley Mall?
It is located at 17301 Valley Mall Rd Ste 597 inside Valley Mall in Hagerstown, MD 21740-8313.
Can I order Dairy Queen (Treat) online for pickup at the Valley Mall location?
Yes, you can order online for pickup through their official ordering website.
What nearby stores can I visit after enjoying treats at Dairy Queen (Treat)?
Nearby stores include Victoria's Secret for clothing and lingerie, Pandora for jewelry and fashion accessories, and H&M for clothing.
Are there other food options near Dairy Queen (Treat) in Valley Mall?
Yes, Cinnabon, a bakery and coffee shop offering smoothies and juices, is nearby within the mall.
What other services or shops close to Dairy Queen might be useful for customers?
Nearby, you can find Sears Appliance Repair for appliance services, T-Mobile stores for mobile phone needs, and Yankee Candle for home goods and gifts.
Does Dairy Queen (Treat) at Valley Mall offer WiFi for customers?
Yes, they provide free WiFi to their customers.
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