Step into Baile Cask & Kettle, Hagerstown's newest community hub, where the warmth of an American-Irish pub meets the irresistible aroma of a New York-style bagel shop. Since October 2024, we've been crafting award-winning smash burgers and serving up authentic bagels alongside a curated selection of brews. Discover a welcoming atmosphere perfect for gathering with friends over breakfast, lunch, or dinner, just like a true Irish pub.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.