Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
My husband and I had a very poor experience at this McDonald’s. The employee taking our order was rude, dismissive, and clearly unprofessional from the start. Instead of respectfully asking us to repeat our order when she couldn’t hear, she responded with sighs and attitude, which was completely unacceptable in a customer service role.
She also incorrectly added large fries to our order that we never requested. When we politely asked for it to be removed, she reacted rudely and loudly called for it to be fixed over the speaker without muting, which made the situation even more unprofessional and uncomfortable.
This level of service is unacceptable for any business, especially one serving paying customers. This location needs serious improvement in customer service training, communication, and professionalism.
RB
rahul bhatia
Apr 29, 2026
1.0
Ordered on the app and was waiting for over 20 minutes at curbside pickup. Then had to go inside and they didn’t even have it ready. The app was incorrect kept saying it’s ready and someone will be out. I should have have to go inside if it’s curbside pickup.
EM
Elizabeth McClam
Apr 21, 2026
1.0
This McDonald’s location is being racist to anyone who is not Spanish. The make anyone who is not Spanish wait for their order. Today I ordered 2 medium coffees 30 minutes before picking them up. I only live 3 minutes away and had to pull into a pickup spot to wait for my coffees. Doesn’t matter if you go in the drive thru or inside to order/pickup your food they will make you wait.
LH
lauren holt
Apr 18, 2026
1.0
Got a call from the restaurant, after spending $50 on food we couldn't even enjoy all I got was "sorry". They don't even care. When we walked in there was trash all over the floor. We spent $50 and were going to sit in and eat which is a rarity for us. There were 4 or 5 teens sitting at and ON a table cussing at each other loudly (definitely for attention) and 2 more teens came in with Orbie guns (hard plastic beads) so we decided we were leaving before we got shot with the beads. It's sad that we spent so much and couldn't even relax long enough to enjoy our food. Little kids were near them as well trying to eat. A very nice employee told us that this is typical at this location and the teens have been kicked out before.
JB
Jallisa Barrett
Apr 18, 2026
1.0
They Literally NEVER get my order correct and iam pregnant and do not feel good. I should be comfortable at this vulnerable time in my life, shouldn’t have to drive 20 minutes just to get what they forgot. Do better McDonalds please !
What are the opening hours for McDonald's in Germantown, MD?
McDonald's in Germantown, MD is open daily from 5:00 AM to 1:00 AM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open every day from 5:00 AM to 1:00 AM.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available every day from 5:15 AM to 12:30 AM.
What types of pickup and delivery services does McDonald's Germantown offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's using mobile apps?
You can order using the McDonald's App available on iOS and Android via the Apple App Store and Google Play Store.
What payment options are accepted at McDonald's Germantown, MD?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location offers a drive-thru service.
Are there other fast food restaurants near McDonald's Germantown?
Yes, nearby fast food restaurants include Wendy's, Baja Fresh, Mission BBQ, Domino's Pizza, and another McDonald's.
What nearby stores can I visit around McDonald's Germantown for shopping or services?
Nearby you can find Office Depot for professional services, Bed Bath & Beyond for home goods, Ross Dress for Less for clothing, and Petco for pet supplies.
Are there banks or ATMs close to McDonald's Germantown?
Yes, nearby financial services include PNC Bank, M&T Bank, Capital One Bank, Capital One ATM, and First National Bank ATM.
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