GS
Gigi Santos
Sep 13, 2026
I’ve been coming to this restaurant for at least 25 years, and that’s what makes this review so disappointing to write. I genuinely love the food, but over the years I’ve found myself going less and less because I no longer feel like they value their customers.
The prices have gotten completely out of hand, and it feels like they nickel and dime you for everything. At this point, I can’t even justify ordering some of the things I used to enjoy. I’ve even been charged extra for asking for no ice. If I order a small side salad instead of pico, guacamole, and sour cream, I’m charged extra for a few bites of salad that probably costs less than the guacamole they’re replacing. It’s just ridiculous.
And after being a loyal customer for 25 years, where is the loyalty in return? They should seriously consider a rewards program or some kind of customer appreciation because right now there is absolutely no incentive to keep coming back. Instead, it feels like every visit comes with another opportunity to add an extra charge.
Even something as simple as ordering one extra order of tortillas has turned into a ridiculous charge. We ordered additional tortillas because three just isn’t enough for our family, and instead of simply adding one order, we were charged for two additional orders. There always seems to be a way to drive up the bill.
And honestly, if the prices were increasing but the quality and portions were consistently there to match, I could understand it. But that hasn’t always been the case. The quality can be inconsistent, and the portions seem smaller despite the significant increase in prices. The chicken fajitas, in particular, can sometimes be so rubbery that they’re difficult to eat, and the steak can sometimes have so much fat that you’re left picking around it. If you’re charging $36 for a plate, the quality and portion size should match the price. I don’t think that’s an unreasonable expectation.
I also feel like there is a lot of pressure to increase the check, particularly with larger parties where gratuity is automatically added. It makes you wonder whether every little add-on is intentional.
Then there’s the service. We are routinely rushed out. I can’t tell you how many times an employee has tried to take my plate while I’m still eating. I’ll literally have food left on my plate and someone is reaching over asking if they can take it. It makes you feel like they want you gone rather than that they appreciate you being there.
Employees often come over and start wiping the table with a dirty rag while I’m in the middle of having a conversation. There’s a time and place for cleaning, and doing it right in front of customers while they’re trying to talk is just rude.
And unfortunately, cleanliness has also been an issue. I have personally seen both mice and cockroaches in the restaurant. That alone would be enough for me to stop going, but my family continues to want to come back because they love the food.
Even the happy hour doesn’t feel like much of a happy hour anymore. Aside from a few items, the prices don’t feel particularly special or like much of a deal.
I truly don’t understand the business model. You have loyal customers who already love your food. Why make them feel like you’re trying to squeeze every last dollar out of them?
I’m at the point where if it were entirely up to me, I wouldn’t come back. And honestly, that’s a pretty terrible review for a restaurant I’ve been going to for 25 years.
The food is good. It really is. But good food doesn’t excuse outrageous prices, constant upcharges, inconsistent quality, small portions, rushed service, questionable cleanliness, and making longtime customers feel like an inconvenience.
Maybe start valuing the customers who have been keeping your doors open for decades instead of trying to charge them for every little thing.
KA
karla alarcon
Sep 12, 2026
We went to Guapo’s Cantina in Gaithersburg with our family today, and unfortunately, we were extremely disappointed. It had been a few months since our last visit, and the difference was very noticeable.
The prices have gone up significantly, but the portions seem to have gotten much smaller. We paid over $40 for the Parrillada Azteca, and the plate came with only about four small pieces of steak and one sausage. For that price, the portion looked more like a kids’ meal than a $40+ entrée.
I understand that prices increase, but when customers are paying that much, the portion and overall value should still feel reasonable. This was honestly very disappointing, especially because we used to enjoy coming here with our family.
Sadly, after today’s experience, we will not be returning. The food simply wasn’t worth what we paid, and we left feeling like we paid a lot for very little.