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Brand Certified

Chipotle Mexican Grill

3.6
(742 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
96 Main St, Gaithersburg, MD
20878, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 96 Main St in Gaithersburg, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.6
742 reviews
5 stars
327
4 stars
158
3 stars
67
2 stars
41
1 star
149
  • AF
    Amber Femrite
    Aug 29, 2026
    1.0
    On 8/29/2026 at 3:06pm the young lady serving my son and I seemed to be upset that we wanted steak bowls. She had placed chicken instead and we simply reminded her what we initially asked for. The young lady began to slam our bowls and the serving utensils. I’m not sure if this behavior is normal for this location as this is my first time coming but it is surely my last. This isn’t the only Chipotle but it’s probably the worst customer service I’ve had at one in the Montgomery County area. I was simply trying to enjoy the weekend with my son.
  • JD
    J D
    Aug 18, 2026
    1.0
    What happened to your guac?!? It used to be good and now it doesn’t have the taste, texture, or look of guacamole. Is it half corn starch now??? Two days old? Made with rotten avocados? Something is wrong…
  • LK
    Louis Kazo
    Aug 8, 2026
    5.0
    Very friendly employees we felt very welcome.
  • TG
    Tomas Gutierrez
    Jul 12, 2026
    1.0
    I usually have a good experience at this location, but this visit was disappointing. The chips seemed old, and even after asking for a replacement, the second batch wasn't much better. The portions were much smaller than usual, with very little chicken. The atmosphere also seemed tense, as staff appeared to be arguing behind the kitchen. Photos attached for reference.
  • SM
    Sussan Montalvan
    Jul 2, 2026
    1.0
    I’ve come to expect mediocre service at this specific Chipotle location, but my experience tonight at 8:13 PM was truly an all-time low. While the customer service here is usually hit-or-miss at best, today it was absolutely terrible. From the moment I reached the front of the line, it was clear that the staff had zero interest in being there or helping customers. Not a single person greeted me there was no "hello," no "how are you," and certainly no smile. Instead, the employee just stood there and stared at me blankly, making the entire ordering process feel incredibly awkward, cold, and dismissive. It is baffling how a customer can stand right in front of an employee and be treated as if they are invisible. It takes absolutely no effort to offer a basic, polite greeting, yet the staff here couldn't even manage that. I left feeling completely unwelcome and frustrated. I’ve tolerated subpar service here in the past, but this experience crossed the line. If this is the standard of service they are providing to the community, I will certainly be taking my business elsewhere. Avoid this location if you expect to be treated with even a shred of respect.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Kentlands?

Chipotle Mexican Grill in Kentlands is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Gaithersburg?

It is located at 96 Main St, Montgomery, Gaithersburg, MD 20878 in Kentlands Square.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 06, 2026Yext Knowledge Graph
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