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McDonald's

3.5
(1,065 reviews)

Business Details

(301) 203-9703
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
996 E Swan Creek Rd, Fort Washington, MD
20744, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 996 E Swan Creek Rd in Fort Washington, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,065 reviews
5 stars
395
4 stars
230
3 stars
173
2 stars
88
1 star
179
  • YG
    Yohann Graham
    5 days ago
    1.0
    Man I can't stop complaining about the customer service SHITTY I want the person in charge to tell the workers customer service is key
  • AM
    Ashleigh McGill
    6 days ago
    1.0
    I am absolutely disgusted by how my father and seven-year-old son were treated at this McDonald’s on October 8, 2026. My father purchased a 10-piece Chicken McNuggets meal for his grandson. Instead, he received a bag containing a pie. When he returned to have the order corrected, a manager named Velma accused him of LYING and insisted he had received the correct food. According to my father, Velma claimed she reviewed the surveillance cameras and returned saying, “Oh, I saw you got it.” When he asked to see the supposed footage, she refused. She then threatened to call the POLICE on him. FOR WHAT?! My father had a receipt proving he paid for the food! Why on earth would he need to steal a $10 chicken nugget meal that he had already purchased?! My father is a retired United States Marine with 23 years of service, having attained the rank of E-9, and a retired senior executive of the federal government. But NONE of that should matter. Every customer deserves to be treated with basic dignity and respect. What upsets me most is that my SEVEN-YEAR-OLD SON was standing there witnessing this encounter and was extremely frightened. Imagine being a child, going to McDonald’s with your grandfather, and suddenly hearing someone threaten to call the police on him over CHICKEN NUGGETS. And it gets worse. My father, who is Black, raised concerns about discrimination while he was there. According to him, another customer standing nearby responded, “That’s how they treat us here.” That statement is extremely concerning. Is this how Black customers are routinely treated at this location? This is Prince George’s County, a predominantly Black community. There needs to be an investigation into whether other customers have experienced similar treatment. When my father asked for the manager’s name and the franchise owner’s name to escalate the complaint, employees REFUSED to provide the information. I subsequently tried to obtain that information myself. The only way I was able to get anyone to help was by presenting my inquiry as an attempt to leave a positive review. Suddenly, people were willing to provide information. So when customers want to leave a good review, information is available, but when they want to report mistreatment, nobody wants to help? And don’t bother trying to call this location. They don’t answer the phone either. I have the receipt documenting the purchase, and I am formally escalating this matter to McDonald’s Corporate and the franchise owner, identified to me as Jose Rodriguez. This is NOT about free food, a refund, or a coupon. This is about accountability, possible discriminatory treatment, and a manager who apparently thought threatening police involvement was an appropriate response to a customer asking for the food he paid for. My father should have been able to get his grandson’s chicken nuggets and go home. Instead, my son was left frightened by an encounter that should NEVER have happened. McDonald’s Corporate and franchise ownership need to investigate this incident and how this restaurant treats its customers. ***** UPDATE 10/10/26: Your response directing me to Customer Care is disappointing because I have ALREADY contacted both McDonald’s Corporate and franchise owner Jose Rodriguez. Mr. Rodriguez offered nothing beyond a dismissive apology. No investigation, no commitment to review surveillance footage, and no follow-up. Corporate assigned Case #37762333 but referred my complaint right back to restaurant leadership. Now your public response sends me back to Corporate. How is this taking the matter seriously? This involved possible racial discrimination, a threat to call police on a paying customer, and a frightened seven-year-old child. I am requesting accountability, not another apology. Has the footage been preserved? Has the manager’s conduct been investigated? What corrective action is being considered? Stop redirecting me and provide a substantive response.
  • PW
    Pam Wright
    Oct 3, 2026
    5.0
    The staff is very friendly, the drive through is quick, food is hot
  • JA
    Jarrett Alexander
    Sep 8, 2026
    5.0
    Michael B JUNGLE GYM GOLFS GOLD GYM TIGER WOODS KANYE GYMNASTICS AT DRAKE 3 3 😁
  • OO
    Osmin Oviedo
    Sep 6, 2026
    1.0
    es frustración pedir una orden aqui.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 996 E Swan Creek Rd, Fort Washington, MD?

McDonald's is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, they offer delivery 24/7 from 4:00 AM to 3:59 AM daily, including same-day and no-contact delivery options.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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