JC
jared callejas
6 days ago
Employee was rude when asked for table service and slammed my drink on the table.
Extremely Disappointing Experience – Poor Customer Service, Disrespect, and Disregard for a Minor at McDonald’s (Harper’ Farm Rd, Columbia, Maryland
My experience at the McDonald’s location in Harper’s Choice, Columbia, Maryland, was beyond disappointing. What should have been a simple pickup order turned into an unnecessarily stressful, frustrating, and unacceptable experience involving poor customer service, unprofessional behavior, and a complete lack of consideration for a minor child.
I will be filling a formal complaint.
AD
Aislinn Diaz
Oct 29, 2026
ABSOLUTELY TERRIBLE! Cold food, rude employees, and managers who clearly don't care! My daughters love coming after school, but EVERY visit is a disaster! I only return because other locations are too far!
Please if you come here check everything. Probably the worst McDonald’s ever, I come here get my meals and there is always something wrong or missing. I order a Hi-C orange- I get a Fanta; I order a burger plain, isn’t plain. It’s like the employees can’t read. To top it off I tell them my 20% coupon code wasn’t applied, I asl is there anything that can be done to make it fixed, and was told yes, we can comp an item for you. Ok great! Let me get a large frappe, just to be told to sit in lot 1, wait for my food, fine. I’m waiting for 15 minutes for my food, and behold the employee doesn’t have my frappe. Communicate hey there should be 2 frappe, she says ok let me see the receipts, I let her see them, explained what happened, great. She comes out with two medium frappes, tell her again that they’re supposed to be large, cool. Another girl comes out with one large frappe, (what is going?!) let her know, cool, she grabs her manager. Manager tells me they can’t. Oh? So not only was I told to wait for my food and drinks, and that I would be compensated another frappe, I had to wait 15 minutes, just to be told that they aren’t actually going to compensate me. Please don’t come here, there is no accountability and beyond that they CANNOT afford to make things right with the customer. Crazy.
NT
NICHOLE TODD
Oct 9, 2026
My kids took their birthday gift cards to buy the Limited Apple Pie Caramel frappe and I asked MANY times if they STILL had it, they said yes. I checked the app and it was still an option but when the order popped up on the screen, it said caramel frappe. I asked TWO more times.
When we got to our destination, IT WAS A REGULAR CARAMEL FRAPPE!
May be small to some, but it meant a lot for my twins to buy their own goodies and indulge in a fun dessert.
Probably won't go to that location ever bc that's not the 1st time they screwed up an order.