Giant Food

Reviews

• EJ

  Eric Jackson

  May 8, 2026
  1.0
  Self checkout attendant guy was very rude tonight Friday 5/8 at 10pm. Will not come back here ever.
• IM

  Inc Epsilon Matrix

  Apr 26, 2026
  3.0
  Customer service not helpful. Otherwise clean store and adequately stocked.
• MD

  Marble Droskie

  Mar 11, 2026
  1.0
  Instead watching me like a hawk at self checkout…how about you speak to me and say hello..customer service is at an all time low…I think giant want my business (money) … I wonder if corporate know you watching me as if im stealing and when I’m finished paying..u look at me like you can’t believe it..
• CD

  Catherine D

  Mar 6, 2026
  1.0
  By far the worst grocery store in the area. I have had to throw away $100s of dollars of expired food that expired well before I bought it from this store.. Such a shame…
• BG

  Bug G

  Feb 7, 2026
  1.0
  Ordered online for the first time. 8 items. $50. Delivered a little late - no big deal. Missing half the items. No word from driver about missing items. Went to my online account to see the order and make sure I didn’t mess up. Online website had no available order to see , no receipt to see - blank. I called the number for this location and eventually got to someone. I explained situation and she could see the items I ordered. So now I know I didn’t mess up. Service rep said she can’t see an invoice either - but we went through the list of items that I did receive. Then she explains that she wants to make sure I get billed for the items I did receive. There was no concern for me as a customer of the items I didn’t receive or how I would get them. I explained this is the opposite of what I expected when I called. Frustrated- I requested that they send the driver back and pick up the items that were delivered. She said they can’t do that because it’s a third party driver - which doesn’t make sense - A driver is a driver. So after 20 minutes on the phone - giant was very concerned about making sure I get billed for the items I did receive and not any concern about customer service or customer satisfaction. On flip side, we usually order from Harris Teeter, they’re really good about delivery, and letting customers know about out of stock items, receipts, etc. One time they forgot half the order on the truck, but refunded us for the items not delivered, then came back later and delivered the missing items free of charge and apologized. BTW - no apology from the giant. Also - I kept the conversation civil and said “have a good evening” to the rep in the end.

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