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Brand Certified

Chipotle Mexican Grill

3.9
(637 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
4471 Willard Ave, Chevy Chase, MD
20815, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 4471 Willard Ave in Chevy Chase, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.9
637 reviews
5 stars
320
4 stars
133
3 stars
73
2 stars
28
1 star
83
  • NH
    Nasrat Hamidi
    3 days ago
    2.0
    Very poor customer service unprofessional
  • EM
    EMANUEL MEJIA
    Jul 22, 2026
    5.0
    Muy rica la comida la recomiendo
  • DW
    Dave Wilson
    Jul 21, 2026
    5.0
    The people at night in the front were very nice and I will be coming back the girls on the line and cashier were very nice
  • MM
    Mario Monterroso
    Jul 2, 2026
    3.0
    The food was good, but next time, include cutlery.
  • AJ
    Armando Jimenez
    Jun 16, 2026
    1.0
    I rarely leave negative reviews, but this experience was disappointing from start to finish. When I arrived, there was virtually no line, with only one customer ahead of me, yet service was extremely slow. During the ordering process, I felt like I was inconveniencing the employee whenever I politely asked for a little more of an ingredient. The interaction felt cold, rushed, and unwelcoming. The cashier, Xiomara, provided some of the poorest customer service I have experienced in a long time. She arrived at the register visibly upset, complaining in Spanish, and never greeted customers. When I asked if Diet Coke was available, her response was simply, “Just Coke Zero,” delivered in a rude and dismissive tone. There was no smile, no thank you, and no effort to provide even basic hospitality. To make matters worse, I observed her spending time on her personal pink cellphone while customers were waiting. There were also no trays available, and no explanation or assistance was offered. After finishing my meal, I returned to request General Manager Gabriela Mendoza’s business card so I could provide feedback directly. Xiomara handed me the card without making eye contact, without speaking, and without any acknowledgment whatsoever. It was one of the most dismissive customer interactions I have experienced. I understand everyone can have a bad day, but professionalism and respect for customers should never be optional. The food was fine, but the service was far below the standards I would expect from Chipotle. I hope management takes this feedback seriously and provides additional coaching and training to improve the guest experience.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Chevy Chase offer?

Chipotle Mexican Grill in Chevy Chase offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at 4471 Willard Ave?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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