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McDonald's

3.7
(1,134 reviews)

Business Details

(301) 421-1598
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15569 Old Columbia Pike, Burtonsville, MD
20866, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 15569 Old Columbia Pike in Burtonsville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
1,134 reviews
5 stars
491
4 stars
232
3 stars
166
2 stars
74
1 star
171
  • 3T
    3M TV
    1 day ago
    1.0
    Here’s the corrected version reflecting that only the drive-thru was open around 5:30 a.m. Writing **Subject: Complaint About Mobile Ordering Issues and Dismissive Customer Service** I’m writing to express my frustration with my experience at this McDonald’s location around 5:30 a.m. At the time, only the drive-thru was open and accepting orders. However, the McDonald’s mobile app showed the location as closed and would not allow me to place an order through the drive-thru option. I informed the lady at the register that I was trying to place an order through the mobile app, but it was showing the location as closed. I asked if they could turn on whatever was needed to allow mobile orders. Her response was simply, “No.” After a brief pause, she asked in a dismissive tone, “Can I take your order?” The issue wasn’t that I couldn’t order at the drive-thru. The issue was that the app was showing the location as closed even though the drive-thru was open, and when I asked a reasonable question about the discrepancy, I received a dismissive response instead of a helpful explanation. I was running late for work, so I didn’t have the time to take my business elsewhere and ended up placing my order. However, out of curiosity, just two minutes after driving away, I checked the app again and noticed that the drive-thru option was back online. That made the experience even more frustrating. If the drive-thru option could become available just two minutes later, why was it unavailable when I was trying to place my order? I understand that there may be operational reasons for temporarily disabling mobile ordering, but customers shouldn’t have to guess whether a location is accepting mobile orders, especially when the drive-thru is open. I’m asking management to look into why the mobile app was showing the location as closed, review the process for enabling mobile orders during early morning hours, and address the manner in which customer questions are handled. A simple explanation or a more courteous response would have made a significant difference. I hope this feedback is taken seriously and that steps are taken to improve both the reliability of mobile ordering and the customer service experience at this location.
  • MT
    Mesay Tsegaye
    Sep 14, 2026
    1.0
    TERRIBLE CUSTOMER SERVICE HAD TO BEG TO GET MY FOOD. STOP MARKING ORDER IS READY ON YOUR SYSTEM WHEN THE FOOD IS NOT READY. THATS LAZY MOVE. District manager this is on u, looks like the workers have no respect at all cuz you’ve made them comfortable. This is bad for a Burtonsville store cuz this should be a great place. Let’s do better. For me this is the last time I’m steeping on this McDonald’s!! Cuz the way I was treated mmmm not even gonna complain to the manager cuz this is like a place where managers covers for workers. I’ve been in this work environment not good at all
  • LC
    L. Connolly
    Sep 5, 2026
    5.0
    Extraordinarily helpful management and crew at this location.
  • MS
    Mirella Santacruz
    Sep 4, 2026
    2.0
    Horrible customer service, every time! This is the nearest MCDONALD'S to my house, therefore my kids and i visit ( on separate times) this location often Cashiers treat you like they're paying for your food. They are rude. They hand you over your order which in many times is incomplete , without asking if you want ketchup or any condiments. This mostly happens inside the store. One time the manager was the one who took my order and was fighting with a customer treating him disrespectfully. I normally don't write reviews but I am this time giving that this has happen way too many times and I hope something gets done. We are customers and deserve respect.
  • DZ
    Dayana Zelaya
    Aug 26, 2026
    5.0
    Exelente cervicio, exelente amabilidad, exelente el personal que tienen, difinitiba mente vuelbo una y otra vez

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Burtonsville, MD?

McDonald's in Burtonsville, MD is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, they offer delivery service 24/7, including same-day and no-contact delivery options.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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