BJ
Brian Johnson
Sep 19, 2026
Dear Ledo Pizza Management,
I am writing to express my disappointment with my recent experience at the Ledo Pizza location in Marketplace in Bowie, Maryland.
I have been a longtime customer and have regularly visited this location, sometimes multiple times a week. I live right up the street and have supported Ledo Pizza for a long time, so I am very familiar with how the pizza is normally prepared and how it is supposed to taste.
During my recent visit, the pizza I received was extremely greasy, soggy, and appeared to be undercooked. It was noticeably different from the quality I have experienced in the past, and after eating it, it also caused me stomach discomfort.
I calmly explained my concerns to the manager because I wanted to give the restaurant an opportunity to correct the issue. Unfortunately, the manager’s attitude and response were extremely disappointing. Rather than addressing my concern professionally, he made a comment implying that the pizza looked like it had been sitting there, even though it was presented to me as freshly made. I found the comment disrespectful and insulting, especially when I was simply explaining that the food was not prepared to the quality I have come to expect from Ledo Pizza.
The manager then made me a smaller pizza. Unfortunately, I felt that the replacement did not resolve the issue, as the pizza tasted essentially the same. At that point, I threw it away.
What disappointed me most was not simply receiving a poorly prepared pizza. Mistakes can happen in any restaurant. The bigger issue was the way my concern was handled by management. As a longtime customer and someone who lives and operates a business in the area, I expected to be treated with basic respect and for my legitimate complaint to be taken seriously.
I am a local business owner and live right in the area, and I have spent a considerable amount of money at this location since it opened. Experiences like this can cause longtime customers to stop returning, and I believe the management at this location should take customer service and food quality concerns much more seriously.
I hope this complaint is reviewed by the appropriate management and that the situation is addressed. I would also appreciate knowing what steps will be taken to ensure customers are treated respectfully and that food is consistently prepared to Ledo Pizza’s expected standards.
I have supported this location since it opened, but based on this experience, I am seriously reconsidering continuing to spend my money there.
Sincerely,
Brian Johnson
Bowie, Maryland