Giant Food

Reviews

• MJ

  Ms. James

  May 5, 2026
  1.0
  I had a very disturbing experience at this Giant location and I will not stay quiet about it. My child, who has a disability, was using a wheelchair when we entered the store. An employee immediately told him to “get off.” I clearly stated that my child has a disability and requires the wheelchair, yet staff continued to argue with me and insisted he could not use it simply because he is a child. It did not stop there. Employees began speaking loudly about us in front of other customers, causing unnecessary attention and embarrassment. My child and I were both humiliated. To make matters worse, we were followed around the store. When I addressed the issue with the manager (Jackson), he repeated the same false claim and dismissed my concerns instead of correcting his staff. This is not just bad customer service this is a serious lack of ADA awareness and basic respect. You do NOT question or deny someone’s use of a wheelchair because you “don’t think” they need it. No parent should have to defend their child’s disability in a grocery store. I expect Giant to address this immediately with proper staff training and accountability. Until then, I would strongly reconsider shopping at this location.
• RF

  Rachel Follin

  Apr 28, 2026
  2.0
  Ordered online for delivery and my account was deactivated and order got canceled. Got an email saying something wrong with verifying my identity so I called the number and even the representative on the phone didnt know why that would happen, and they have mo way of contacting the verification team. So now I have to wait for them to respond to my email (24-48 hours) before I can reactivate my account. This is inconvenient and even if i find a way to the store I cant even use my account to get the discounts or use my points to get savings. They disappear at the end of the month. Sounds like yall like scamming ppl for their discounts.
• BQ

  Barbara Queen

  Apr 26, 2026
  5.0
  When I go to Giant Food Store at Reisterstown Plaza that store always have what I came in to get and more the people are very professional and courtesy.
• EO

  ELVIS OPARE

  Apr 25, 2026
  5.0
  Clean and nice.
• OM

  Olivia Murphy

  Apr 19, 2026
  5.0
  Calvin and Keith at the deli were amazing! Very professional..

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