Dunkin'

Reviews

• ES

  Elyssa Striegel

  4 days ago
  5.0
  Went to the Maryland House Dunkin, walked in & there was a long line, but we were in & out in less than 5 minutes. There were 2 awesome associates one was making drinks while the other rang us up. They worked as a team very well and were great!
• JF

  Jessica Furtado

  May 2, 2026
  1.0
  We had a really bad experience with this order. We ordered 2 coffees, but it came wrong. We tried to fix it and asked if we could at least get one coffee exchanged, but they refused and said we ordered it wrong. They said the coffee we wanted was more expensive. We said we were willing to pay the difference, but they told us we would need to pay for a new order. The line wa huge with 20 people. They did not try to resolve the situation, even though they had made the wrong order. Honestly, the service was very disappointing. We even left a tip, but still felt ignored and not helped at all. The coffee was thrown away!
• MM

  Mike Miller

  Apr 29, 2026
  1.0
  Unless you have at least 30 minutes to waste. AVIOD THIS PLACE AT ALL COSTS. Order went through quickly using the Kiosk. Food came out reasonable quick as well(5 minutes): however, the drinks, made by a different employee got lost! 25 minutes after getting the food, I was finally able to get an employee to help. First I kindly spoke to manager, she wanted noting to do with it and said, one minute and went on break to sit in the common area to talk with a “friend”. Another employee I kindly spoke to said it was her 1st day. Finally, after another 5 minutes the guy working the register walked by to drop off a drink to a patron that had literally just ordered it. I asked him about the drink, showed him my receipt and 10 minutes later we were handed out drinks. Of course, they were wrong, but at this point, We needed to get back on the road. So 40 minutes later we continued our trip. I understand the fast pace and some demanding customers. BUT THIS PLACE SUCKS and so Does the MANAGEMENT.
• JB

  Jaqui Black

  Apr 26, 2026
  1.0
  Terrible, avoid at all cost. We waited in line for 25 minutes to place an order at 1 of the 2 kiosks. The workers would not accept orders at the counter (& no mobile ordering avail), since the kiosks were so slow, the workers were cleaning even though the line had over 20 people waiting to ORDER. We finally placed an order for $27.20 at the kiosk, tried paying with our card, the credit card reader said approved but the kiosk screen said the order was not placed and to try again. So we tried a different credit card but the kiosk read the same error. We asked the employees standing behind the counter cleaning and asked if our orders were received bc our banks showed the charges going through. The girl said "I can't help you I am just a regular worker", some other lady said she's a manager to the convenience store across from dunkin and said we needed to get back in line and replace the order. I asked to speak with the Dunkins manager, and a lady standing in front of us (but had her back to us cleaning) while we stood at the counter, turned to us and said she has "nothing different to tell us"... unreal.
• EV

  emma vetter

  Apr 25, 2026
  1.0
  Got two drinks, a hot coffee (2 and 2) and a shaken caramel espresso. Workers all looked lost like maybe they didn’t know they were working. The hot coffee came out first, the young man yelled out “hot coffee” (there was a group of people waiting for their coffee too). Then the “espresso”, no name was on either of the drinks (even tho a name was given at the kiosks). When we asked the young man is it was for our specific name he stated “I don’t know”, so we asked if it was a hot coffee…..and espresso. He was still unsure and said a latte. Coffee tasted like straight dirty water and the “espresso” tasted like chocolate milk. Unsure if an espresso shot was even made. Would give zero stars if I could, strongly suggest not wasting your money. Would also recommend closing the locations for a well needed retraining!!

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