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McDonald's

3.5
(1,151 reviews)

Business Details

982 Grafton Street, Worcester, MA
01604, United States
(508) 749-2931
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
982 Grafton Street, Worcester, MA
01604, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 982 Grafton Street in Worcester, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,151 reviews
5 stars
439
4 stars
219
3 stars
201
2 stars
89
1 star
203
  • JZ
    Joe Zeppi
    Jul 1, 2026
    1.0
    Do NOT go to this McDonald’s location if you’re stopping by overnight. The crew working the late shift is hands-down the worst I’ve ever encountered. I pulled up to the drive-thru around 3 AM expecting basic fast-food service — order, pay, get food. Instead I got complete indifference and incompetence. It took over five minutes of sitting at the speaker with my lights on before anyone even bothered to acknowledge me. When someone finally dragged themselves over, they sounded irritated that a customer was interrupting whatever pointless wandering they were doing. The entire crew was just aimlessly shuffling around behind the counter like they were allergic to work. No one was prepping food, cleaning, or even pretending to be productive. They literally looked like they were killing time until their shift ended. My order was messed up, took forever to come out, and the food was thrown together with zero care. Every request for basic help (napkins, sauces, a corrected item) was met with heavy sighs and eye rolls. This wasn’t just one lazy employee — it was the whole overnight team acting like helping customers was beneath them. They wandered around, chatted, stared at their phones, and did everything possible to avoid actually doing their jobs. It was embarrassing to watch. I’ve been to plenty of 24-hour McDonald’s over the years, but this crew takes laziness and poor customer service to a whole new level. If you value your time and money, avoid this location after midnight. They clearly don’t want to be there and don’t want to help you either. Management needs to wake up and do something about this night crew because right now they’re a walking (or rather, slowly wandering) disaster. Terrible experience from start to finish. Never returning.
  • BS
    Brian S
    Jun 30, 2026
    1.0
    Arguably the worst service I’ve ever had at a McDonald’s. Ordered a breakfast meal at 1001am was told to park in #1 and proceeded to wait nearly 15 mins before I had drive back to the drive thru to ask about my order. Where it took another 3 mins waiting for me to get my meal. Not a single manager could take the time to say sorry or offer to comp the meal. This is absolutely inexcusable for a place to be run that bad and then not have the awareness to apologize to a customer. Awful experience.
  • NC
    Nikky Carter
    May 29, 2026
    3.0
    They’re okay but they need to train the staff better. Every time I go there and I order the same meal every time, it’s ends up being a different price depending on who the person is taking the order. The staff is not trained on how to punch in certain meal deals they advertise for.
  • ER
    E. C. Ray
    May 17, 2026
    5.0
    A typical McDonald's with classic, nostalgic food from one of America's oldest chain restaurants.
  • CM
    chuck mccloy
    May 8, 2026
    1.0
    Absolutely the worst McDonald’s in the nation had an employee put his bare hands in my drink before filling it. 99% of time you can’t get your food at the window it also comes out cold and the order is never right. The place is supposed to be fast food and it take a half hr to get your food. The employees who work there think they need raises if you ask me they need pay reductions or it needs shut down. Please McDonald’s head honchos investigate this terrible excuse for a McDonald’s.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 982 Grafton Street, Worcester?

McDonald's at 982 Grafton Street is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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