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McDonald's

3.5
(1144 reviews)

Business Details

982 Grafton Street, Worcester, MA
01604, United States
(508) 749-2931
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
982 Grafton Street, Worcester, MA
01604, United States

Hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews

3.5
1,144 reviews
5 stars
435
4 stars
219
3 stars
200
2 stars
89
1 star
201
  • ER
    E. C. Ray
    3 days ago
    5.0
    A typical McDonald's with classic, nostalgic food from one of America's oldest chain restaurants.
  • CR
    Cassio Rossoni
    3 days ago
    1.0
    Bad service, a lot of delay in orders, I don't recommend
  • CM
    chuck mccloy
    May 8, 2026
    1.0
    Absolutely the worst McDonald’s in the nation had an employee put his bare hands in my drink before filling it. 99% of time you can’t get your food at the window it also comes out cold and the order is never right. The place is supposed to be fast food and it take a half hr to get your food. The employees who work there think they need raises if you ask me they need pay reductions or it needs shut down. Please McDonald’s head honchos investigate this terrible excuse for a McDonald’s.
  • AC
    Adam Cadarette
    Apr 21, 2026
    1.0
    Wild how bad this whole experience was. The menu has an option to buy an item and get an additional item for a dollar. We purchased four of those items when we pulled to the window we were told that promotion was no longer available. They did not do anything about the discrepancy and because we were in a hurry, decided to just pay the additional amount and move on. After going through the drive-through window, we realized we were shorted one of the items. Tried to call the number on the receipt to let them know, but that number is no longer in service. Called the customer service line and left a message. They let you know you will receive a call back. No call was received. I looked up the number to call the store directly After telling the person what happened the first time I was hung up on. The second time I was told the manager was in the bathroom. I let them know. I had no problem waiting for the manager to finish so I can speak to them directly. After about 30 seconds I was hung up on again. I understand it’s just McDonald’s and nobody expects it to be a gourmet meal but if you don’t get what you pay for you should be in reimbursed in some way. Should’ve just went to Taco Bell, bro
  • AD
    Alice Doe
    Apr 20, 2026
    1.0
    Forgets items. cant handle the amount of drive thru orders. Interior is dirty, nobody handles the front counter. Waited in the drive thru for 20 minutes just to have to go in and get my food anyway AND For gets items can handle drive thru orders. Interior is diirty nobody handles the front counter. Waited in the drive thru for 20 minutes just to have to go in and get my food anyway. You guys charged me for a burger I didnt even get because your staff forgot it. Its pitiful here it really is. You guys cannot complete one simple task AND You guys charged me for a burger I didn't even get because your staff forgot it. Its pitiful here it really is. You guys cannot complete one simple task. You forget items on mobile orders. Whoever is managing this place apparently needs to stand over these workers and make sure they know how to do their job. I really have never been to a worse establishment

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 982 Grafton Street, Worcester?

McDonald's at 982 Grafton Street is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.

Brand Certified Facts from McDonald's

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Certified May 17, 2026Yext Knowledge Graph
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