Dunkin'

Reviews

• ML

  Maria luiza

  6 days ago
  5.0
  Very clean environment, excellent staff, and very good coffee
• MW

  Mike Wang

  May 11, 2026
  1.0
  I ordered decaf, but they gave me regular coffee again. Drinking caffeine makes me feel nauseous and gives me a headache. This is the third time this has happened at this shop. I treated the first two times as accidents, but I’ve finally realized that they just don't care at all.
• JK

  Jiyong Kwon

  Apr 30, 2026
  1.0
  I am a loyal customer reporting a highly unpleasant experience at your Winchester location (797 Main St, MA) today. I placed a mobile order for a half-dozen donuts and immediately entered the store to request a few swaps from the "assorted" selection. While the first employee was helping me, another staff member named ROSE abruptly intervened. She rudely told me to "get in line," falsely accusing me of cutting ahead when there were no other customers when I arrived. ROSE insisted that mobile orders for assorted donuts cannot be changed. I would like to verify if this is Dunkin’s official policy. When I tried to explain, she dismissively told me to just leave and then began speaking in a foreign language right in front of me, which felt incredibly disrespectful. I have experienced ROSE’s rudeness before, but this was the final straw. I will not return to this location as long as she is there.
• HS

  Hassan Salih

  Apr 13, 2026
  1.0
  I came here and cashier was rude. I asked my regular order of triple mocha frozen coffee and she kept saying they don't have it. I showed it in the app and they still made it wrong. They gave me a sticky cup. Worst dunkin experience i ever had in a dunkin
• OM

  Olivia Mack

  Mar 23, 2026
  5.0
  All the staff here are so nice and efficient I've never had a coffee taste bad from here

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