Dunkin'

Reviews

• NR

  Nini Reene

  Sep 20, 2026
  2.0
  Ordered for two drinks. It took 5 minutes to get my first order. They forgot the other drink, the cup was just sitting on the counter for 15 minutes. I was just standing waiting until they asked me and then they did the second cup.
• JC

  James Cloyd

  Apr 18, 2026
  1.0
  This location is consistently slow, and even with the long wait times, my order is often incorrect. I’m a regular Dunkin’ customer and usually enjoy my visits, but this spot has been disappointing. Unless you have plenty of time and don’t mind the risk of mistakes, it’s probably not the best choice.
• PT

  Phinehas Treptow

  Sep 23, 2023
  3.0
  Update June 2024: The most egregious unethical business practices have stopped as far as I can tell. Because this location is just so convenient for me I decided to see if things had improved after not ordering for 6 months. As it is right now I'll give this Dunks 3 stars. It still has some issues, most of the staff are good, a few seem to spend more time looking at their phone than helping customers and 10% of the time there is a mistake on your order (rough estimate based on personal experience). It's a dunks, don't expect much, but could be a lot worse. Original Review: I haven't recently had a bad experience with the employees. In fact, when the store is actually open, the M-F morning crew is great at making my order quickly and correctly. I used to order from this location frequently as I start work at 6am and this location is on the way to work. Hat's off to the employees, I appreciate their hard work. They all deserve a raise. This Dunkin' gets a 1 star because the franchise owner is engaged in fraudulent and criminal business practices. I am including video evidence, it's only libel if it is a false statement. The franchise owner changed the business hours with a note on the register, however they didn't change their business hours in the app which means they are purposefully allowing people to order through the app knowing that the store won't be open. According to the note the store should have opened two hours late. However as of 10:17 am, the store is still closed and the app is still accepting orders for this location. The Dunkin' app is notorious for being difficult to get a refund, calls are ignored, e-mails are ignored. How many thousands of dollars is the franchise owner making by accepting orders that will never be fulfilled and refunds never given? I have reported this to Dunkin' Corporate Customer Service multiple times as this has been an ongoing issue for months and the corporation has done nothing about it. They have promised me over the phone multiple times they would contact the Franchise Owner and make sure it doesn't happen in the future, but it has continued to happen. I have stopped ordering from this location through the app except to deplete my "reward points" as I'm still waiting on a refund 3 weeks ago the last time this happened. I was getting gas at this location, noticed Dunkin' inside was closed and used the opportunity to get video and picture evidence of the fraudulent business practices that have been going on at this location for over six months. I encourage anyone who has also been ripped off by this location to report this to the Better Business Bureau. They are only going to take it seriously if enough people report the unethical, and to my understanding, illegal business practices going on at this location. Charging people money when you 100% know beforehand that you cannot deliver on the product and the customer will be required to spend their time calling and/or e-mailing Dunkin' Customer Service, often multiple times, often waiting weeks to get a refund, sometimes never getting the refund because it's too frustrating, IS ENGAGING IN CRIMINAL BUSINESS PRACTICES. From the sign on the register, this Dunkin' ADMITS it is engaged in the practice from 5am to 7am. Even if they claim they didn't know the store didn't open at 7am, they already admitted they were taking mobile orders during that time frame with the foreknowledge they could not deliver on the product they charged money for. They can mark themselves as closed in the app, I've seen it at other locations, the franchise owner CHOOSES not to do this and is PURPOSFULLY engaged in fraud. Since I know I've made the issue known to Dunkin' Corporate Customer Service (or their representatives they entrust to handle customer complaints), and I HAVE REPORTED IT THROUGH THEIR OFFICIAL WEBSITE, as far as I'm concerned the Franchise Owner of this location AND the Dunkin' Donuts LLC (doing business as Dunkin') are knowingly and willingly engaged in defrauding it's customers.
• RC

  Rad Cabrera

  Mar 14, 2017
  5.0
  Great coffee

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