Location.com logo
Brand Certified

McDonald's

3.1
(1,114 reviews)

Business Details

182 N Elm St, Westfield, MA
01085, United States
(413) 568-3595
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
182 N Elm St, Westfield, MA
01085, United States

Hours

Monday5:00 AM - 2:00 AM
Tuesday5:00 AM - 2:00 AM
Wednesday5:00 AM - 2:00 AM
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday4:00 AM - 2:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 182 N Elm St in Westfield, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
1,114 reviews
5 stars
324
4 stars
202
3 stars
192
2 stars
97
1 star
299
  • DD
    Denys
    4 days ago
    1.0
    Disgusting, worst chicken nuggets
  • KK
    Kirill Petrovsky (Kurt)
    Sep 20, 2026
    1.0
    I waited 30 minutes for my order; I ordered through the app. I have no complaints except for the staff working at the restaurant itself, but otherwise I think this place is a total disaster
  • AK
    Anastasia Khey
    Sep 11, 2026
    1.0
    This was my fourth visit to this McDonald’s, and almost every time I’ve encountered the same problem: it’s impossible to order coffee or other drinks properly. Every time, there seems to be a different excuse: the coffee machine is being cleaned, the machine isn’t working, or a particular drink simply isn’t available. I understand that this can happen once in a while, but when it happens almost every time I visit, it becomes very frustrating and difficult to understand. For example, today I asked whether I could order a Frappuccino. I was told that it wasn’t available and couldn’t be prepared. Then I asked about a latte, and was also told that lattes weren’t available. After that, I was told that the only thing they could make was a Frappuccino. At this point, it’s completely unclear which drinks you can actually prepare and why there are constantly problems with the equipment. In addition, I’ve had several situations where my order was mixed up or items were missing. Is it really so difficult to double-check an order before handing it to the customer? I understand that technical issues can sometimes occur. However, if the coffee machine is constantly out of order or regularly causing problems, perhaps the issue with the equipment should be properly addressed instead of forcing customers to go to another establishment every time to find the drink they wanted. Unfortunately, after experiencing so many repeated problems, I think this was my last visit to this McDonald’s. It’s a shame, because I don’t understand why it’s so difficult to provide proper service and carefully check orders before handing them out.
  • SK
    Sarah K
    Sep 5, 2026
    1.0
    Edited review after the worst big Mac I’ve ever experienced. I waited 20 minutes and was given a handful of Big Mac sauce. More sauce than either burger or bun. Truly bizarre. This is not fast food. Regularly takes 15-20 minutes for simple orders.
  • LD
    Lisa D
    Aug 30, 2026
    1.0
    Sooooo slow! Small mobile order in at 3:36pm on a Sunday as we were pulling in. Then sat on the line to get food at the window, added when we got to the window she didn't even know what order we were and I think literally was putting the order together as we were sitting at the window. We drove away with our food at 4:02. Seem like there were people inside not doing anything. Lots of standing.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 182 N Elm St, Westfield, MA?

McDonald's is open from 5:00 AM to 2:00 AM most days, with slight variations on Thursday (open 24 hours), Friday and Saturday (open 24 hours), and Sunday (open 4:00 AM to 2:00 AM).

Does this McDonald's location offer drive-through service and what are its hours?

Yes, the McDonald's at 182 N Elm St offers drive-through service. The drive-through hours generally match the restaurant's hours, opening from 5:00 AM to 2:00 AM most days, and 24 hours Thursday through Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 04, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: