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McDonald's

3.1
(1,101 reviews)

Business Details

182 N Elm St, Westfield, MA
01085, United States
(413) 568-3595
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
182 N Elm St, Westfield, MA
01085, United States

Hours

Monday5:00 AM - 2:00 AM
Tuesday5:00 AM - 2:00 AM
Wednesday5:00 AM - 2:00 AM
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday4:00 AM - 2:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 182 N Elm St in Westfield, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
1,101 reviews
5 stars
321
4 stars
201
3 stars
191
2 stars
97
1 star
291
  • JG
    Johan GarciaJ
    6 days ago
    1.0
    The worst morningmale staff doingcook ,slow serving waited 20m for them to serve raw food unbelievable!!! Order completely wrong given then gave an attitude slurs/ Then had the nerve to swear while an elderly gentleman having his meal in the dining room....Whats up with male latinos....DONT HAVE CUSTOMER SERVICE SKILLS DONT WORK AT A PLACE.
  • MR
    Maeghan Reed
    Aug 2, 2026
    1.0
    Had to put a star to review, but best believe it should be none. Absolutely atrocious service, the worst I've ever experienced. We went to the drive thru a little before 11pm tonight & had enough time while waiting to order on the app. We should've drove off, but I'm glad we stayed to see it through bc what the actual. So much time passed, all while multiple cars were driving up to the 2nd mic most likely yelling at staff. At least 40 mins after we first pulled up, a woman walked up to the 1st mic to talk to staff and one of the guys working finally responded. Mind you, we had been there talking the entire time to them & about the situation and never heard a sound?? All he said was give us a min or something, then 5 mins later he took our order # and said to pull up. Another 5 mins goes by and we finally pull up to the window... 5 STAFF MEMBERS?!?! 5 staff just walking around, some looking confused as ever. One man just standing in the way holding a literal sleeping 5 year old. All those people walking around inside and not one person said anything thru the mic. They couldn't even put out an order every 10 minutes and there were MULTIPLE PEOPLE WORKING?!? I could understand if it was 2 or 3 people, but multiple people walking around plus a standing childcare center for 1?!? I've been to multiple fast food establishments that were extremely short staffed, none have ever been as deplorable. Worst McDonald's I've ever been to in my life. & Don't let the look of the nugs deceive you, they may look fresh and crispy but are far from it.
  • AC
    Alex Colby
    Jul 31, 2026
    1.0
    I’ve given this McDonald’s multiple chances, but the drive-thru experience is consistently disappointing. Almost every visit, I’m told to pull into a parking spot instead of receiving my order at the window. Unfortunately, the food rarely comes out in a reasonable amount of time, which defeats the purpose of using the drive-thru in the first place.
  • PP
    Pauly Putsykovich
    Jul 26, 2026
    1.0
    I was trying to order today morning they don't know the price of their own coffee I keep explaining what it's saying on the screen they keep telling me what's on my phone I'm telling them I'm not using my phone I'm looking at their screen yeah super confusing it's just kids working there they got to learn to learn their prices and know all their stuff on the menu it says a dollar 59 for a coffee on your phone that's not on your phone really lacking knowledge of prices and how to charge and talk to customers I was so hungry and they ruined my mood before I could even get my food and my appetite
  • HG
    H. G.
    Jul 23, 2026
    2.0
    Why am I always being parked here? Every time I show up, rain or shine, I'm being parked. No one's in the drive thru? Parked. Ordered a sprite and a medium fry? You're still getting parked. It's a joke at this point! Be prepared to park for 15-20 minutes (and your nuggets will still be old!) There's another McDonald's in Westfield that's about to get all of my business.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 182 N Elm St, Westfield, MA?

McDonald's is open from 5:00 AM to 2:00 AM most days, with slight variations on Thursday (open 24 hours), Friday and Saturday (open 24 hours), and Sunday (open 4:00 AM to 2:00 AM).

Does this McDonald's location offer drive-through service and what are its hours?

Yes, the McDonald's at 182 N Elm St offers drive-through service. The drive-through hours generally match the restaurant's hours, opening from 5:00 AM to 2:00 AM most days, and 24 hours Thursday through Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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