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Bertucci's Italian Restaurant

4.2
(1,298 reviews)
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Business Details

160 Turnpike Road, Westborough, MA
01581, United States
(508) 898-3074
https://www.bertuccis.com/locations/westboro/
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About

Italian RestaurantPizza RestaurantBertucci's Italian Restaurant
Bertucci’s is your neighborhood destination for authentic brick oven pizza, classic Italian food, and warm hospitality from New England to Virginia. Our signature brick ovens fire up handcrafted pizzas, baked pastas, calzones, and fresh Italian favorites made with high-quality ingredients. From family dinners and date nights to catering and group dining, Bertucci’s delivers a welcoming atmosphere and bold, traditional flavors. Our open kitchen and iconic brick oven create a memorable dining experience where guests can see the craftsmanship behind every meal. With a commitment to genuine hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Westboro, MA."

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Bertucci's Italian Restaurant
160 Turnpike Road, Westborough, MA
01581, United States

Hours

Monday11:00 AM - 9:00 PM
Tuesday11:00 AM - 9:00 PM
Wednesday11:00 AM - 9:00 PM
Thursday11:00 AM - 9:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 9:00 PM

Menu

2 menus · 202 items

Explore offerings from Bertucci's Italian Restaurant on 160 Turnpike Road in Westborough, with popular menuccis (lunch), salads (lunch), soups (lunch), and handhelds (lunch) available at this location.

Menu

150 items

Menu

52 items

Products & Services

1 list · 4 items

Explore offerings from Bertucci's Italian Restaurant on 160 Turnpike Road in Westborough, with popular featured menu items available at this location.

Carousel - Bertucci's

4 items

Reviews

4.2
1,298 reviews
5 stars
757
4 stars
292
3 stars
116
2 stars
66
1 star
67
  • TT
    Thomas Rosa (Tom)
    Sep 2, 2026
    5.0
    BBQ wings were piping hot and juicy delicious and as always the brick oven pizza is delicious 😋
  • MC
    Matthew's Coin and Card Collecting
    Aug 15, 2026
    5.0
    I don’t know why this place gets such a bad rap. This place is awesome. The vibe the food and just the environment overall, we got us pepperoni and sausage pizza and it came out tremendous along with the dinner rolls which are very tasty too Our server Dom was very helpful and Help helped us with any questions we had
  • SS
    Stella Silva
    Aug 13, 2026
    5.0
    I had a wonderful experience at Bertucci’s! The food was great, but what really stood out was the amazing service from the manager, Jorge. He was incredibly friendly, welcoming, and attentive throughout our visit. You could tell he genuinely cared about making sure everyone had a great experience. His positive attitude and hospitality really made our visit special. We’ll definitely be coming back—thank you, Jorge, for making our experience such a great one!
  • OO
    Olivia
    Aug 11, 2026
    5.0
    We had such a great experience at Bertucci’s! The food was delicious, the atmosphere was welcoming, and the service was excellent. I especially want to recognize Jorge, the manager. He was incredibly kind, attentive, and professional, and you can really tell that he cares about both the customers and his team. He went above and beyond to make sure everything was perfect and made our experience even better. It’s clear that Bertucci’s is lucky to have such a great manager. We will definitely be coming back!
  • JM
    Julie Mango
    Aug 10, 2026
    1.0
    Extremely disturbing interaction with the manager. We will NOT return. I placed a pickup order at this Bertucci’s on Saturday, August 8. Among the items I ordered were three Gold Peak Sweet Teas for $3.49 each. The online ordering page showed individual bottles of Gold Peak tea. Instead, we were given three small fountain drinks in short cups, placed inside a food box rather than even being provided in a drink carrier. My husband returned them and was told that a refund would be processed back to my card. When he came back to the car without a refund receipt or any other confirmation, I went inside myself because I wanted some documentation that the refund had actually been processed. The young woman at the register, Talia, was perfectly pleasant. I explained that if a refund receipt couldn't be printed, I simply wanted the employee/manager's name, the refund amount, and a short written note confirming that the refund was being processed. Talia immediately got a piece of receipt paper and was willing to help. I then asked if she could get the manager so that he was aware of the situation as well. Unfortunately, that's when a very simple issue turned into an unnecessarily hostile encounter. The manager explained that the refund had to be processed in a way that meant I would receive confirmation by email. I said that was fine, but again asked if he could simply provide his name and the refund amount in writing so I had a record in case the refund never appeared. Instead of calmly addressing that request, he became defensive and refused. He then mocked me for pursuing the refund, saying, "You're doing all this for $3!" with a chuckle. First- it wasn't $3. I purchased three teas at $3.49 each. More importantly, the dollar amount is irrelevant. If a customer pays for one product, receives something materially different, returns it, and is told a refund will be issued later, asking for proof of that refund is completely reasonable. When I explained that I didn't know him and therefore had no way of identifying whom I had spoken with if the refund didn't appear, his behavior became even more troubling. During the exchange, he repeatedly told me, "You don't want a problem with me." I found that statement intimidating and completely inappropriate for a manager to make to a customer over a routine refund request. Eventually, rather than processing the promised refund to my card, he angrily decided to give me cash. When I pointed out that the refund should include the applicable tax rather than merely the menu price, he quickly slid $11 across the counter. I just took it and left. I'm Black, and I would be dishonest if I said this interaction didn't leave me wondering whether I would have been mocked, belittled, and spoken to in such an intimidating manner had I looked different. I cannot know what was in this manager's mind, and I am not claiming to know his motivation. What I do know is how I was treated. There was absolutely no reason for this encounter to become confrontational. I wasn't asking for free food or special treatment. I was asking for documentation of a refund for products I had paid for, returned, and did not receive as advertised. A manager mocking a customer over the amount of money involved is bad enough. A manager repeatedly telling a customer "you don't want a problem with me" crosses a line. Needless to say- this was our first and LAST time at this Bertucci’s.
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Frequently Asked Questions About Bertucci's Italian Restaurant

Is this business open?

Yes, our Dinning room is open and Patio Seating is available! We also have Takeout and Delivery options.

Does Bertucci's Italian Restaurant accept reservations?

Yes, Bertucci's Italian Restaurant accepts reservations.

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