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Brand Certified

Chipotle Mexican Grill

3.5
(850 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
241 Memorial Ave, West Springfield, MA
01089, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.5
850 reviews
5 stars
366
4 stars
157
3 stars
65
2 stars
58
1 star
204
  • DC
    David Cabrera
    May 7, 2026
    1.0
    The restaurant was filthy. Walking in tables and counters were not wiped down. The serving line was scattered with food the fell when servers were serving, all the needed to do way wipe after ever spill. The floor in the cooking area was filthy that while I was standing in line waiting to served a guy came out and started to clean the floor. I asked if he was the manager and he said yes. I told him that the place needed to be cleaned and that first impressions matter. He said nothing. Don’t bother going to this location.
  • GG
    Gregory
    Apr 11, 2026
    2.0
    Very dirty and most of their soda machines were not working properly..I was not impressed at all.its the first time I was there I won't be returning anytime soon
  • CR
    Colin Ryan
    Apr 8, 2026
    1.0
    Dirty, inconsistent food and staff. Some times you get lucky but most of the time its a dumpster fire. Dont know why I keep giving it a 2nd chance.
  • MT
    Mena Tiwari
    Apr 8, 2026
    3.0
    Really disappointed. The staff served tiny portions—less than half a spoon of rice, even when we requested more. The burrito had almost nothing inside, barely any chicken or rice. It felt very stingy and not worth the money.
  • AI
    Ashley Ivanac
    Apr 7, 2026
    2.0
    The amount of food that you get in a bowl for your money was a disappointment, 5 tiny lives of chicken in a bowl. When saying something to the worker they just said sorry and shrugged their shoulders. Totally disappointing.

Brand Certified Facts from Chipotle Mexican Grill

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Certified May 17, 2026Yext Knowledge Graph
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