American RestaurantBrunch RestaurantCatererCocktail LoungeSouthern Restaurant
Buttermilk & Bourbon is a Southern-inspired American restaurant in Arsenal Yards, Watertown, serving brunch, dinner, and craft cocktails. Known for Chef Jason Santos’ famous biscuits, fried chicken, and bold comfort food, our menu blends classic Southern flavors with a modern bar program. Join us for weekend brunch, cocktails at the bar, or a lively dinner near Arsenal Yards and Watertown Square.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.