Tandem was founded with a simple mission; serving fresh & delicious food and beverages in a family-friendly environment, while fostering a community with our guests. Inspired by a cafe our founders often took their children to on the West Coast, our goal was to create a delicious bagel that would pair well with sandwiches, and the Tandem Bagel was born! Not boiled like a traditional New York-style bagel, our bagels are shaped using bagel formers, proofed, and baked in an oven that injects steam to introduce moisture for a soft crumb and crisp crust.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.