Dunkin'

Reviews

• SS

  Silver

  Oct 5, 2026
  2.0
  Order and egg sandwich and the food was barely above room temp, the bagle was pretty tough almost stale, and the it was just thrown into the wrap I had to rebuild the sandwich myself never been more disappointed
• DG

  Dianne Guy

  Sep 26, 2026
  1.0
  ABSOLUTELY DISGUSTING CUSTOMER SERVICE! This was hands down one of the WORST customer service experiences I have ever had at a Dunkin’. This morning I ordered a Box O’ Joe, 12 assorted bagels, and 12 assorted cream cheeses. I told the cashier THREE TIMES that I needed the bagels SLICED AND INDIVIDUALLY WRAPPED. Not once. Not twice. THREE TIMES. Each time she said, “Okay.” After waiting forever, they handed me a bag with all 12 bagels basically dumped inside — NOT sliced and NOT individually wrapped. So I gave it back and asked them to correct it. They brought the bagels back SLICED but STILL NOT WRAPPED. At this point, I asked what exactly the problem was because I had already explained my request THREE TIMES. Instead of apologizing for getting my order wrong TWICE, the employee behind the counter caught an attitude, SLAPPED the wrappers down on the counter and told me I could wrap the bagels MYSELF because apparently they “don’t do that” unless the bagels are toasted. Are you kidding me? First of all, I have gotten this EXACT SAME ORDER from this location multiple times before and they have individually wrapped the bagels. Second, even if there is suddenly some new policy, why did the cashier tell me “okay” THREE TIMES instead of explaining that from the beginning? Then, after THEY messed up MY order, the employees started talking amongst themselves in another language while I was standing there. The entire interaction had become so rude and uncomfortable that I told them to forget it and refund my money. And then came the male employee processing my refund. Instead of apologizing for the complete disaster happening behind his counter, he had the audacity to tell ME to “RELAX” and then told me to “GO TO ANOTHER DUNKIN’ NEXT TIME.” Sir, you don’t have to worry about that. I ABSOLUTELY WILL. If that is how you speak to customers who are spending their money at your establishment, perhaps customer service is not the position for you. Maybe unloading the delivery trucks in the back would be a better fit, because interacting professionally with paying customers clearly isn’t your strong suit. The arrogance and attitude from this staff were unbelievable. A simple order turned into an entire ordeal because apparently asking employees to prepare an order the way you requested is too much to ask. Mistakes happen. What is NOT acceptable is telling customers to do the job themselves, giving attitude, and then telling a customer to “relax” and “go to another Dunkin’” when they complain about YOUR poor service. Don’t worry — MESSAGE RECEIVED. I’ll gladly spend my money elsewhere. I will also be making Dunkin’ corporate aware of exactly how customers are being treated at this location. Management seriously needs to take a look at who they have representing this store because this was EMBARRASSINGLY BAD customer service from beginning to end. ZERO professionalism. ZERO accountability. TERRIBLE attitudes. If I could give ZERO stars, I would.
• VB

  Violet Black

  Aug 20, 2026
  1.0
  I walked into Dunkin feeling tired after a great day at camp. I was so excited to get a strawberry dragon fruit refresher, but the first thing I experience when I walk in is five flies harassing me. I feel a bit weird, but then just walk to the counter to order my refresher. I feel like getting a chocolate chip muffin so I decided to get that too. (It felt as stale as my heart after I left). When I order it, I asked for light ice because I didn’t want my drink to be filled to the top with ice. But when I walked over to get my drink, guess what was in it… ten pounds of ice. As soon as I see this, I tear up. The workers had no care. I asked them to take out the ice and they take out one ice cube. I walk out of the Dunkin and throw my refresher in the trash. Worst day of my life. On the side of the cup it says “love your order or we’ll remake it” , none of these statements are true. I highly recommend visiting a different Dunkin,(or Starbucks)
• JM

  jp murphy

  Jul 8, 2026
  1.0
  It says closed at 8pm, I went there at 7, made eye contact with the guy inside and the door was locked, he didn’t even try to come over and say anything, terrible employees
• MH

  Mary Hall

  Jun 18, 2026
  1.0
  I ordered online and picked it up through the drive thru. I got a limeade for my son, he thought it tasted bad. It was too concentrated, not enough water. So I told him I'd keep it and put more water in it later. After window shopping nearby I drove through the same place to get a tea and ice water to fix the limeade. They refused me water, I showed the receipt and explained why and they refused to fix it (it had been a few hours) or give me ice water. Then I asked for my iced tea, and as I drove away and drank some, it had gone bad. I didn't feel like dealing with such poor customer service again and just dumped it. I don't understand why they refused to fix the bad limeade, they said I should have come back right away, but I didnt feel like it was worth turning around right away. What a messed up way of treating a customer, I won't be going there again.

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