ACK Roasters is a direct to consumer coffee roaster on the south shore of Massachusetts. We believe great coffee creates opportunities for lasting experiences with friends and family. We are a small batch artisan "roast to order" business using only organic Free Trade and/or Rainforest Alliance certified beans. We fresh roast custom label coffee, offer coffee subscriptions and individual coffee purchases.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.