Dunkin'

Reviews

• CD

  Chris Dimick

  3 days ago
  1.0
  As a father, there are very few things that make my blood boil more than hearing that my daughter was treated with such blatant disrespect, especially when she was alone. My daughter went into this Dunkin’ in Beachmont to pick up a coffee for her roommate. She asked for a little less milk. That’s it. According to her, an employee named Juan responded by screaming at her, belittling her, and aggressively throwing the coffee down while sarcastically saying, “Here you go, 1% darker for you.” Are you kidding me? You’re a grown man throwing a tantrum because a woman asked for less milk in her coffee? What bothers me most is that my daughter was the ONLY customer in the store. Nobody else was around. She felt intimidated by his aggression, and I find it deeply concerning that an employee would behave this way toward someone who was simply trying to get a coffee. I raised my daughter to stand up for herself, but she shouldn’t have to defend herself against a hostile employee while ordering a damn coffee. I don’t care if you’re having the worst day of your life. I don’t care if you’re stressed, overwhelmed, or tired of dealing with customers. You do NOT take it out on someone who has done absolutely nothing to you. And let me make something perfectly clear. This isn’t some father getting worked up because his daughter’s coffee order was wrong. I couldn’t care less about the coffee. I care about the fact that my daughter was left in tears because of the way another adult chose to treat her. I wasn’t there, and I’m not going to pretend I witnessed the incident firsthand. But I believe my daughter deserves to have her complaint taken seriously. Dunkin’ management needs to investigate what happened and address this behavior. People shouldn’t have to wonder whether they’ll be screamed at, humiliated, or intimidated just because they ask for a minor adjustment to their order. It’s a cup of coffee, Juan. Get a grip. Absolutely shameful, and I hope this location understands just how seriously customers and their families take this kind of treatment.
• KR

  Kevin Rodgers

  3 days ago
  1.0
  I was on FaceTime with my best friend while she was at this Dunkin’ in Beachmont, and I am genuinely disgusted by what happened. My friend went in to pick up a coffee for her roommate and asked for a little less milk. That’s it. A completely normal request at an establishment whose entire business revolves around making coffee. Instead, an employee named Juan apparently decided this was grounds for a full-blown temper tantrum. My friend told me he screamed at her, belittled her, and aggressively threw the coffee down while sarcastically saying, “Here you go, 1% darker for you.” Sir, it’s a Dunkin’. Not a hostage negotiation. She asked for less milk. What makes this especially disturbing is that my friend was the only customer in the store. A woman alone should be able to order a coffee without worrying about a male employee becoming hostile and intimidating. She felt that he took advantage of the fact that nobody else was around, and that is incredibly concerning. I was on FaceTime with her, and seeing how upset this interaction made her was infuriating. No one should be brought to tears over something so unbelievably trivial. And before anyone tries to dismiss this as a customer being difficult, asking for less milk is not disrespectful. Screaming at someone and humiliating them for asking is. I hope management takes this seriously because this is not a complaint about a coffee being made incorrectly. This is a complaint about how a person was treated. The coffee needed less milk. The employee needed considerably more professionalism, self-control, and basic human decency. Absolutely unacceptable.
• VL

  Vex Milk Latte

  3 days ago
  1.0
  I’m leaving this review because my roommate went to this Dunkin’ in Beachmont to pick up a coffee FOR ME, and somehow came home crying because of the way an employee named Juan treated her. Let me emphasize that. It wasn’t even her coffee. She was doing me a favor. All she did was ask for a little less milk in my drink, something that should be an entirely normal request at a coffee shop. Instead, Juan apparently decided that this was an appropriate reason to become aggressive, scream at her, and belittle her. He then threw the coffee down in front of her and sarcastically said, “Here you go, 1% darker for you.” Are you kidding me? We’re talking about MILK IN A COFFEE. What I find particularly disturbing is that she was the only customer in the store. She was a woman alone with a male employee who, according to her, became increasingly hostile over a request that would have taken practically no effort to accommodate. She felt intimidated, and the fact that he behaved this way when nobody else was around makes the entire situation even more concerning. I wasn’t there to witness it firsthand, but I saw how upset she was afterward. Nobody should come home crying because they walked into Dunkin’ to pick up a coffee for someone else. I’ve never heard of something so unnecessarily hostile over such an insignificant request. Customer service doesn’t require you to love every interaction, but it does require a basic level of professionalism and human decency. If asking for less milk is enough to trigger this kind of reaction, there is a much bigger problem here than a poorly made coffee. I sent my roommate to get a coffee, not to be screamed at and humiliated by an employee with an attitude problem. I sincerely hope management looks into Juan’s behavior. This is not an issue of an incorrect order or a customer being overly particular. This is about an employee allegedly treating someone with outright hostility when she was alone and had done absolutely nothing to deserve it. Completely unacceptable, and frankly, an embarrassment for this location.
• EW

  Erin Whitten

  3 days ago
  1.0
  My fiancée came home crying after her experience at this Dunkin’ location in Beachmont, and I am genuinely disgusted by what she told me. She went in for a coffee, and all she asked for was a little less milk. Apparently, that was enough to send an employee named Juan into an aggressive and completely unnecessary outburst. According to her, he screamed at her, belittled her, and then aggressively threw a coffee down in front of her while sarcastically saying, “Here you go, 1% darker for you.” What makes this particularly infuriating is that she was the only customer in the store. She was completely alone with this employee, and instead of treating her with basic human decency, he made her feel intimidated and humiliated over a cup of coffee. She genuinely felt that he took advantage of the fact that there was nobody else around to witness his behavior. As her fiancé, it is absolutely infuriating to have someone I love come home in tears because a grown man couldn’t handle a simple, polite request without becoming aggressive. There is no excuse for that kind of behavior. None. My fiancée is not someone who goes looking for confrontations, and nobody should have to worry about being verbally attacked simply because they want their coffee made a certain way. If an employee cannot handle a request for less milk without losing his temper, I seriously question why he is in a customer-facing position to begin with. I wasn’t there to witness the interaction myself, but seeing how upset she was when she came home spoke volumes about the impact it had on her. This wasn’t about getting an order wrong. It was about making a woman who was alone in the store feel intimidated, disrespected, and powerless over something completely trivial. I sincerely hope management investigates this incident and holds Juan accountable for his conduct. No woman should have to feel unsafe or be brought to tears because an employee decides to take his anger out on her when nobody else is around. Absolutely disgraceful. My fiancée deserved better, and so does every other customer who walks through those doors.
• JL

  Jerome Lilz

  3 days ago
  1.0
  I am genuinely appalled by the way I was treated at the Dunkin’ in Beachmont. I’m writing this review specifically to make others aware of my experience with an employee named Juan, whose behavior was aggressive, intimidating, and completely uncalled for. I simply asked for a little less milk in my coffee. That was it. A perfectly reasonable, everyday request that somehow resulted in Juan becoming visibly angry, screaming at me, and belittling me. He then aggressively threw a coffee down in front of me and sarcastically said, “Here you go, 1% darker for you.” What makes this experience particularly disturbing is that I was the only customer in the store. I was a completely alone, and I genuinely felt that Juan took advantage of the fact that nobody else was there to witness how he was treating me. His behavior was unnecessarily hostile and intimidating, and I cannot help but question whether he would have felt as comfortable screaming at and humiliating me if other customers had been present. There was no argument, no confrontation, and absolutely nothing that warranted this reaction. I asked for less milk in a coffee. That’s it. I’ve worked with the public, and I understand that customer service isn’t always easy. But there is a massive difference between having a bad day and deciding to take your anger out on a customer who has done absolutely nothing wrong. Being alone in a business should not make someone feel vulnerable to being verbally attacked by an employee. I’m not leaving this review because my coffee wasn’t made correctly. I’m leaving it because the way I was spoken to and treated was genuinely unacceptable. Nobody should be subjected to that level of aggression over a simple request, especially when they’re alone and have no idea how far someone’s hostility might escalate. I sincerely hope management takes this seriously. An employee who feels comfortable screaming at, belittling, and intimidating a woman who is alone in the store over something as insignificant as the amount of milk in her coffee is a serious concern. Absolutely shameful behavior, and an experience I would not wish on anyone.

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