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Brand Certified

Chipotle Mexican Grill

2.7
(114 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
651 Boston Post Road East, Marlborough, MA
01752, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

2.7
114 reviews
5 stars
37
4 stars
10
3 stars
4
2 stars
10
1 star
53
  • JG
    Jeff Goldman
    5 days ago
    3.0
    I find the food can be low at different times of the day and that the place is always a little messy. It woukd be great if someone cleaned tables and emptied the trash can during the Day. I think they also need a happy personality to work there to say hi and greet people
  • ST
    Sunil Kumar Thota
    May 9, 2026
    1.0
    I ordered online sofritas bowl and app showed ordered prepared on time. Still they made me wait for 10 minutes to pickup my order. On the package it showed my name but after going home bowls has different name and it's a chicken bowl. I called the restaurant and the why didn't pick up my call.
  • EM
    Emily McAndrews
    Mar 20, 2026
    1.0
    Arrived at this chipotle at 6:05 pm. Had plans to be at at 6:15. Walked in and was told computer was down and I had to place an online order. Within 5 minutes of ordering online the computer was up and running. They proceeded to make all customers who ordered online the full 30 minutes for pick up. Customer service was TERRIBLE. Asked if I could get it sooner due to being in store for the computer issues. Was told no. 20 minutes later a man in the same position as me (but arrived later than I did) was annoyed and asked for a refund or for his meal to be quickly made. They proceeded to make his order on the main line. Sexism. Upon receiving my order 30 minutes later it was COMPLETELY WRONG. I was unable to eat the contents of the bowl as it had beans and sour cream and other items I didn’t order. The employees did not care at all about customer satisfaction. Avoid this location at all costs.
  • BR
    Billy Rose
    Mar 18, 2026
    5.0
    Nothing bad to say Personable friendly staff
  • JP
    Jonathan Perry
    Mar 1, 2026
    1.0
    All Chipotles are notorious for being poorly managed. But this location is worse than anything I’ve ever experienced. After spending $40 on lunch for my family, I asked for a water cup, as we don’t buy soft drinks when we eat out. I was told they “Don’t do water cups” and that I would have to pay for a drink, even if I only wanted water. I asked if this was a new Chipotle policy or just this location, the manager rudely said it was her policy. Because of this we had to pack our food up and take it home to eat. Once I opened my bowl, I saw it was only about half full even though I ordered extra chicken. It was the least amount of food I’ve ever received at a Chipotle. Looking on Google now, I’m not surprised this location has a 2.7 rating. Awful, rude manager and tiny portions. We will never go back. If you’re in the area I highly recommend choosing one of the other Chipotle locations.

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Certified May 17, 2026Yext Knowledge Graph
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