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McDonald's

3.4
(1,006 reviews)

Business Details

420 Center St, Ludlow, MA
01056, United States
(413) 583-6827
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
420 Center St, Ludlow, MA
01056, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
SaturdayOpen 24 Hours
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 420 Center St in Ludlow, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,006 reviews
5 stars
328
4 stars
211
3 stars
193
2 stars
99
1 star
175
  • EM
    Edgar Moratinos
    Aug 23, 2026
    1.0
    Very bad attention
  • DD
    Darryl
    Jul 18, 2026
    2.0
    Take out coffee only
  • JC
    Jennifer Cosentino
    Jul 14, 2026
    1.0
    ​Avoid this location—terrible customer service! ​I came through the drive-thru at 9:00 AM today and had a awful experience. The employee taking orders was rude and incompetent, completely messing up my order (gave me a sausage McMuffin instead of a sausage biscuit). When I got to the window, she literally snatched my card out of my hand without saying hello or telling me my total, then handed it back without a single word. On top of the hostile service, the "iced" coffee was completely warm with zero ice. Total waste of money. I'll be going to the Burger King across the street next time.
  • MT
    MX Torres
    Jun 30, 2026
    1.0
    Filthy bathroom small stall. Upper corporate person on lap top with 4 people waiting in line. Not one of the 4 employees greeted me passing by the line of us. Stop this kiosk B's and give us back humans. *I have 23 emails to McDonald's *I have 4 board of health reports. * One manager was moved to another store after choosing to verbally assault me as I was sitting down. Alone and on the phone. She interrupted and well you can't tell a customer at 1004 that the lobby closes at 11 and clearly being an act of ciscrimination
  • SG
    Sarah Graves
    May 24, 2026
    1.0
    1-Star Review — May 24, 2026, around 8:30–9:00 PM Tonight was genuinely one of the worst fast food experiences I’ve ever had, and I sincerely hope corporate reads this. The level of disorganization and unprofessionalism at this location was unbelievable. I had just gotten off a 10-hour workday and was trying to do something simple and special for my seven-year-old daughter — bring home dinner so we could have a little sleepover night together. I even asked my boyfriend what he wanted for takeout, and he specifically suggested fast food since it was supposed to be quick and easy. Instead, I sat in the drive-thru watching the employees take the orders of two other customers before even taking mine, despite the fact that I had arrived first. From there, the entire experience only got worse. At one point, I was sitting at the second window waiting while at least six other cars behind me received their food and left. Part of my order had already been handed to me, so my daughter’s food was getting cold while I watched employees scramble around, hand food out incorrectly to other vehicles, and take returned bags back through the window. The employees never even got my order wrong — they admitted they forgot about me entirely. I finally had to drive back through because my daughter’s Happy Meal was cold by the time they remembered me. When I returned to the window, an employee actually asked, “Are you the one we forgot about?” and blamed a large DoorDash order for the chaos. What made this completely unacceptable was the manager’s response. When I asked about the missing Happy Meal box and sauce, the manager laughed and said she thought it had been in the first bag — the same bag I had already handed back while they tried to sort out the situation. After an exhausting day at work, repeatedly circling the drive-thru, and just trying to get home to my child, being laughed at felt incredibly disrespectful. The only attempt to make up for the situation was tossing a couple apple pies and a handful of barbecue sauces into the bag. I understand restaurants get busy. Mistakes happen. But forgetting a customer entirely, allowing multiple cars to pass them by, openly admitting it, and then laughing at them when they’re already frustrated is unacceptable customer service and even worse management. This location seriously needs better leadership, organization, and training. No customer should be treated this way.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Ludlow, MA?

The delivery service is available from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 4:59 AM on Friday and Saturday.

Does this McDonald's location have a drive-through and what are its hours?

Yes, it has a drive-through open from 5:00 AM to 1:00 AM Monday through Thursday, 5:00 AM to 4:00 AM on Friday, open 24 hours on Saturday, and 4:00 AM to 1:00 AM on Sunday.

Brand Certified Facts from McDonald's

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Certified August 23, 2026Yext Knowledge Graph
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